Cisco Systems none Third Party Software Requirements, Application Where Installed/Description

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System Requirements

WFM desktops require one of the following operating system and hardware configurations.

Table 5.

WFM desktop minimum configuration

 

 

Operating System

Hardware

 

 

 

 

 

 

Windows 2000 Professional

1 GHz processor or higher

Service Pack 4 or greater

• 256 MB RAM or higher

 

 

 

 

20 GB hard disk space

 

 

100 Mbit NIC or higher

 

 

 

Windows XP Professional

1 GHz processor or higher

Service Pack 1 or greater

• 256 MB RAM or higher

 

 

 

 

20 GB hard disk space

 

 

100 Mbit NIC or higher

 

 

 

Windows Vista

1 GHz processor or higher

 

 

• 1 GB RAM or higher

 

 

40 GB hard disk space

 

 

100 Mbit NIC or higher

 

 

 

 

Third Party Software Requirements

The WFM server requires the third party software listed in the following table.

NOTE: WFM requires the Cisco Media Convergence Server (MCS) platform to be a dedicated standalone server. Running other applications on the WFM server can adversely affect performance.

Table 6. WFM server minimum third party software requirements

Application

Where Installed/Description

Microsoft SQL Server 2005 Cisco MCS platform

System configuration data is maintained using Microsoft SQL Server 2005. The customer must purchase and install SQL Server 2005. SQL Server 2005 is not installed as part of the product and must be installed prior to deploying WFM.

October 2007

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Contents Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Removing WFM Installing and Configuring WFMCapturing Historical Call Data Index Contents Introduction OverviewFeatures of Workforce Management Workforce Management Services Tomcat Service Workforce Management Sync ServiceWhat’s New in This Version WFM Documentation Http//tomcat.apache.org/tomcat-5.5-doc/index.html Port UsageWFM Port Usage on Remote Devices Overview System RequirementsOperating Environment System RequirementsSystem Environment Third Party Software Requirements Application Where Installed/DescriptionVersion of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Port Usage Configuring Firewall Port ExceptionsInstalling and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Launching WFM Configuration Setup Manually Configuring WFMSpecifying the WFM Server Address WFM Database Specifying WFM Database AccessWFM Administrator Password Configuring WFM Administrator AccessComplete one of the following options Configuring Active DirectoryUnified CCX Unified CC Specifying the Unified CCX DatabaseCTI Server Specifying the CTI ServerGo to . Specifying the Unified CM Server on Click Add. The Enter IP Address dialog box appears Figure Specifying the Unified CM ServerConfiguration Complete Creating WFM Users for the Unified CCX Database Configuring NT Authentication for Unified CCInstallation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Verifying the Database Connection Workforce Management login windowWorkforce Management Configuring Regional Settings ENU Capturing Historical Call Data Odysoft Odbc Collector Capturing CSQ Historical Call DataCapture Agent Historical Agent data October Capturing Agent Historical Call DataVerifying Historical Call Data Capture Removing WFM Removing WFMInstallation Guide October WFM Index