Cisco Systems none manual Version of Birt shipped with WFM meets

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Installation Guide

Table 6.

WFM server minimum third party software requirements

 

 

 

Application

 

Where Installed/Description

 

 

 

 

Internet Explorer 6.0 or 7.0

Cisco MCS platform

 

 

Internet Explorer is required to access the WFM web

 

 

application. Vista only supports Internet Explorer 7.0.

 

 

Java 2 Runtime

Cisco MCS platform

Environment (JRE)

Java 2 Runtime Environment is required to run the Java

Standard Edition

Server Pages (JSP) used by the WFM application. The

Version 5.0 (v1.5.0_11)

version of JRE shipped with WFM meets the minimum

 

 

 

 

requirements and is installed automatically on the

 

 

Cisco MCS platform.

 

 

 

BIRT v2.1

 

Cisco MCS platform

 

 

BIRT is an open source Eclipse-based reporting system.

 

 

The version of BIRT shipped with WFM meets the

 

 

minimum requirements and is installed automatically.

 

 

For more information about BIRT, see

 

 

http://www.eclipse.org/birt/phoenix.

 

 

 

Omnis v7.1

 

Cisco MCS platform

 

 

Omnis is a rapid application development (RAD) tool.

 

 

The version of Omnis shipped with WFM meets the

 

 

minimum requirements and is installed automatically.

 

 

For more information about Omnis, see

 

 

http://www.omnis.net.

 

 

Apache Tomcat v5.5.9

Cisco MCS platform

 

 

Apache Tomcat is a web container, or application server

that provides an environment for Java code to run in cooperation with a web server. The version of Apache Tomcat shipped with WFM meets the minimum requirements and is installed automatically. For more information about Apache Tomcat, see http://tomcat.apache.org.

18

October 2007

Image 18
Contents Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Installing and Configuring WFM Capturing Historical Call DataRemoving WFM Index Contents Overview IntroductionFeatures of Workforce Management Workforce Management Services Workforce Management Sync Service Tomcat ServiceWhat’s New in This Version WFM Documentation Port Usage Http//tomcat.apache.org/tomcat-5.5-doc/index.htmlWFM Port Usage on Remote Devices System Requirements OverviewSystem Requirements System EnvironmentOperating Environment Application Where Installed/Description Third Party Software RequirementsVersion of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Configuring Firewall Port Exceptions Port UsageInstalling and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Configuring WFM Launching WFM Configuration Setup ManuallySpecifying the WFM Server Address Specifying WFM Database Access WFM DatabaseConfiguring WFM Administrator Access WFM Administrator PasswordConfiguring Active Directory Complete one of the following optionsSpecifying the Unified CCX Database Unified CCX Unified CCSpecifying the CTI Server CTI ServerGo to . Specifying the Unified CM Server on Specifying the Unified CM Server Click Add. The Enter IP Address dialog box appears FigureConfiguration Complete Configuring NT Authentication for Unified CC Creating WFM Users for the Unified CCX DatabaseInstallation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Workforce Management login window Verifying the Database ConnectionWorkforce Management Configuring Regional Settings ENU Capturing Historical Call Data Capturing CSQ Historical Call Data Odysoft Odbc CollectorCapturing Agent Historical Call Data Capture Agent Historical Agent data OctoberVerifying Historical Call Data Capture Removing WFM Removing WFMInstallation Guide October Index WFM