Cisco Systems none manual Contents

Contents

1Overview 7

■Introduction 7

■Features of Workforce Management 8

■Workforce Management Services 9 Workforce Management Capture Service 9 Workforce Management Compile Service 9 Workforce Management OOC Service 9 Workforce Management Request Service 9 Workforce Management RTE Service 9 Workforce Management Sync Service 10 Tomcat Service 10

■What’s New in This Version 11

■WFM Documentation 12

■Port Usage 13

2System Requirements 15

■Overview 15

■System Requirements 16

System Environment 16

Operating Environment 16

Third Party Software Requirements 17

■System Capacity 20

■Configuration Data 21

3Before You Install WFM 23

■Overview 23

■Installing Microsoft SQL Server 2005 24

■Creating a SQL Server Login for WFM 25

■Configuring Firewall Port Exceptions 26