Cisco Systems none manual Granting the New User Access to Unified CCX Database

Page 46

Installation Guide

Step 3. Granting the New User Access to the

Unified CCX Database

NOTE: The following procedure is written assuming that the

Unified CCX database is in Microsoft SQL Server 2000.

To grant the new user access to the Unified CCX database:

1.On the Unified CCX server, start Microsoft SQL Server Enterprise Manager.

2.Under the Unified CCX instance, choose Security > Logins. A list of Windows and SQL Server users who have permission to access the databases in this instance appears.

3.Right-click Logins and choose New Login. The SQL Server Login Properties - New Login dialog box appears.

4.Click the button to the right of the name field to browse for the new user you created in Step 1 (page 43). A second SQL Server Login Properties - New Login dialog box appears.

5.Select the machine name from the List Names From list. A list of users and groups defined on the machine appears.

6.Select the new user, then click Add. The user name appears in the Add Name field.

7.Click OK to dismiss the second SQL Server Login Properties - New Login dialog box.

8.On the Database Access tab, select the Permit check box for the side A database, then select the Permit in Database Role check box for db_datareader.

9.If there is a side B database, select the Permit check box for the side B database, then select the Permit in Database Role check box for db_datareader.

10.Click OK to dismiss the SQL Server Login Properties - New Login dialog box.

11.Choose Console > Exit to close SQL Server Enterprise Manager.

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October 2007

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Contents Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Capturing Historical Call Data Installing and Configuring WFMRemoving WFM Index Contents Overview IntroductionFeatures of Workforce Management Workforce Management Services Workforce Management Sync Service Tomcat ServiceWhat’s New in This Version WFM Documentation Port Usage Http//tomcat.apache.org/tomcat-5.5-doc/index.htmlWFM Port Usage on Remote Devices System Requirements OverviewSystem Environment System RequirementsOperating Environment Application Where Installed/Description Third Party Software RequirementsVersion of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Configuring Firewall Port Exceptions Port UsageInstalling and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Configuring WFM Launching WFM Configuration Setup ManuallySpecifying the WFM Server Address Specifying WFM Database Access WFM DatabaseConfiguring WFM Administrator Access WFM Administrator PasswordConfiguring Active Directory Complete one of the following optionsSpecifying the Unified CCX Database Unified CCX Unified CCSpecifying the CTI Server CTI ServerGo to . Specifying the Unified CM Server on Specifying the Unified CM Server Click Add. The Enter IP Address dialog box appears FigureConfiguration Complete Configuring NT Authentication for Unified CC Creating WFM Users for the Unified CCX DatabaseInstallation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Workforce Management login window Verifying the Database ConnectionWorkforce Management Configuring Regional Settings ENU Capturing Historical Call Data Capturing CSQ Historical Call Data Odysoft Odbc CollectorCapturing Agent Historical Call Data Capture Agent Historical Agent data OctoberVerifying Historical Call Data Capture Removing WFM Removing WFMInstallation Guide October Index WFM