Cisco Systems none manual Upgrading from WFM 8.0 to WFM

Page 29

Upgrading from WFM 8.0 to WFM 8.2

Upgrading from WFM 8.0 to WFM 8.2

NOTE: Before you upgrade, consider running the WFM 8.0 version of WFM Configuration Setup so you can make a note of the settings you used when you installed WFM 8.0. Your WFM 8.0 settings are not maintained during the upgrade process. You will need to enter them again after you install WFM 8.2.

To upgrade from WFM 8.0 to WFM 8.2:

1.Back up your SQL Server WFM 8.0 database using SQL Server backup tools.

NOTE: The SQL Server WFM 8.0 database is not removed during the upgrade process. However, backing up your database is recommended in case a problem occurs during the upgrade.

2.Uninstall WFM 8.0. For instructions, see "Removing WFM" on page 55.

3.Install WFM 8.2. For instructions, see "Installing WFM" on page 30.

October 2007

29

Image 29

Contents Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Removing WFM Installing and Configuring WFMCapturing Historical Call Data Index Contents Introduction OverviewFeatures of Workforce Management Workforce Management Services Tomcat Service Workforce Management Sync ServiceWhat’s New in This Version WFM Documentation Http//tomcat.apache.org/tomcat-5.5-doc/index.html Port UsageWFM Port Usage on Remote Devices Overview System RequirementsOperating Environment System RequirementsSystem Environment Third Party Software Requirements Application Where Installed/DescriptionVersion of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Port Usage Configuring Firewall Port ExceptionsInstalling and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Launching WFM Configuration Setup Manually Configuring WFMSpecifying the WFM Server Address WFM Database Specifying WFM Database AccessWFM Administrator Password Configuring WFM Administrator AccessComplete one of the following options Configuring Active DirectoryUnified CCX Unified CC Specifying the Unified CCX DatabaseCTI Server Specifying the CTI ServerGo to . Specifying the Unified CM Server on Click Add. The Enter IP Address dialog box appears Figure Specifying the Unified CM ServerConfiguration Complete Creating WFM Users for the Unified CCX Database Configuring NT Authentication for Unified CCInstallation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Verifying the Database Connection Workforce Management login windowWorkforce Management Configuring Regional Settings ENU Capturing Historical Call Data Odysoft Odbc Collector Capturing CSQ Historical Call DataCapture Agent Historical Agent data October Capturing Agent Historical Call DataVerifying Historical Call Data Capture Removing WFM Removing WFMInstallation Guide October WFM Index