Overview
Introduction
The Workforce Management (WFM) InstallShield Wizard guides you through the WFM installation. The installation includes two sets of components:
■Process components, including the WFM services
■Transaction components, including BIRT, Omnis, and Apache Tomcat
NOTE: Both sets of components must be installed on the same server.
After you have successfully installed WFM into a
For information about configuring WFM, see the following document:
■Workforce Management Administrator User Guide for Cisco Unified Workforce Optimization
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