Cisco Systems none manual Workforce Management

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Installation Guide

3.Enter the password that you specified in WFM Configuration Setup on page 36, then click GO. The Workforce Management window appears (Figure 17).

Figure 17. Workforce Management

4.Choose Agents > Agents. If the right pane displays a list of agents, the synchronization was successful.

5.Navigate to C:\Program Files\Cisco\WFO_WFM\log. Open the Workforce Management OOC Service log file, which is named yyyymmdd-ooCollector.log, where yyyymmdd is the date. Verify that the log file does not contain any error messages.

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Contents Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Installing and Configuring WFM Capturing Historical Call DataRemoving WFM Index Contents Overview IntroductionFeatures of Workforce Management Workforce Management Services Workforce Management Sync Service Tomcat ServiceWhat’s New in This Version WFM Documentation Port Usage Http//tomcat.apache.org/tomcat-5.5-doc/index.htmlWFM Port Usage on Remote Devices System Requirements OverviewSystem Requirements System EnvironmentOperating Environment Application Where Installed/Description Third Party Software RequirementsVersion of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Configuring Firewall Port Exceptions Port UsageInstalling and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Configuring WFM Launching WFM Configuration Setup ManuallySpecifying the WFM Server Address Specifying WFM Database Access WFM DatabaseConfiguring WFM Administrator Access WFM Administrator PasswordConfiguring Active Directory Complete one of the following optionsSpecifying the Unified CCX Database Unified CCX Unified CCSpecifying the CTI Server CTI ServerGo to . Specifying the Unified CM Server on Specifying the Unified CM Server Click Add. The Enter IP Address dialog box appears FigureConfiguration Complete Configuring NT Authentication for Unified CC Creating WFM Users for the Unified CCX DatabaseInstallation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Workforce Management login window Verifying the Database ConnectionWorkforce Management Configuring Regional Settings ENU Capturing Historical Call Data Capturing CSQ Historical Call Data Odysoft Odbc CollectorCapturing Agent Historical Call Data Capture Agent Historical Agent data OctoberVerifying Historical Call Data Capture Removing WFM Removing WFMInstallation Guide October Index WFM