Cisco Systems none manual Index, Wfm

Page 57

Index

A

Active Directory setting up 37

authentication

Microsoft SQL Server 2005 35

C

Capture Service described 9 Compile Service described 9

CTI servers

configuring for WFM 39

D

documentation, related 12

I

installing WFM 30

O

OOC Service described 9

run as authenticating user 45 starting 45

P

password

Active Directory 37

R

removing

WFM application 55 Request Service

described 9

requirements system 16

RTE Service described 9

S

Sync Service described 10

run as authenticating user 45 starting 45

system environment 16 requirements 16

T

Tomcat Service described 10

U

Unified CC

configuring for WFM 38 uninstalling

WFM 55

WFM application 55

W

WFM

October 2007

57

Image 57
Contents Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Installing and Configuring WFM Capturing Historical Call DataRemoving WFM Index Contents Introduction OverviewFeatures of Workforce Management Workforce Management Services Tomcat Service Workforce Management Sync ServiceWhat’s New in This Version WFM Documentation Http//tomcat.apache.org/tomcat-5.5-doc/index.html Port UsageWFM Port Usage on Remote Devices Overview System RequirementsSystem Requirements System EnvironmentOperating Environment Third Party Software Requirements Application Where Installed/DescriptionVersion of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Port Usage Configuring Firewall Port ExceptionsInstalling and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Launching WFM Configuration Setup Manually Configuring WFMSpecifying the WFM Server Address WFM Database Specifying WFM Database AccessWFM Administrator Password Configuring WFM Administrator AccessComplete one of the following options Configuring Active DirectoryUnified CCX Unified CC Specifying the Unified CCX DatabaseCTI Server Specifying the CTI ServerGo to . Specifying the Unified CM Server on Click Add. The Enter IP Address dialog box appears Figure Specifying the Unified CM ServerConfiguration Complete Creating WFM Users for the Unified CCX Database Configuring NT Authentication for Unified CCInstallation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Verifying the Database Connection Workforce Management login windowWorkforce Management Configuring Regional Settings ENU Capturing Historical Call Data Odysoft Odbc Collector Capturing CSQ Historical Call DataCapture Agent Historical Agent data October Capturing Agent Historical Call DataVerifying Historical Call Data Capture Removing WFM Removing WFMInstallation Guide October WFM Index