Configuring WFM
Step 6. Specifying the CTI Server
To specify the CTI server:
1.From the CTI Server window (Figure 11), add one or more CTI servers by completing the following steps.
Figure 11. CTI Server
a. Click Add. The Enter IP Address and Port dialog box appears (Figure 12).
Figure 12. Enter IP Address and Port
b.Enter the CTI server IP address and port, then click OK. The dialog box closes and the new IP address and port appear in the CTI Servers list.
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