Cisco Systems none manual Specifying WFM Database Access

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Configuring WFM

Step 2. Specifying WFM Database Access

To specify WFM database access:

1.From the WFM Database window (Figure 7), enter the instance name, login name, and password you used in "Installing Microsoft SQL Server 2005" on page 24 and "Creating a SQL Server Login for WFM" on page 25.

NOTE: The DB Instance Name field is pre-populated with the text “<default instance>”. Do not edit this unless using a named instance.

Figure 7. WFM Database

2.Click Next. WFM Configuration Setup connects to SQL Server, creates the WFM database, and loads default data. If successful, a confirmation appears.

NOTE: If an error message appears, verify that SQL Server is running on the local machine and that you entered the correct information in step 1.

3.Click OK to dismiss the dialog box. The WFM Administrator Password window appears.

4.Go to "Step 3. Configuring WFM Administrator Access" on page 36.

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Contents Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Removing WFM Installing and Configuring WFMCapturing Historical Call Data Index Contents Introduction OverviewFeatures of Workforce Management Workforce Management Services Tomcat Service Workforce Management Sync ServiceWhat’s New in This Version WFM Documentation Http//tomcat.apache.org/tomcat-5.5-doc/index.html Port UsageWFM Port Usage on Remote Devices Overview System RequirementsOperating Environment System RequirementsSystem Environment Third Party Software Requirements Application Where Installed/DescriptionVersion of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Port Usage Configuring Firewall Port ExceptionsInstalling and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Launching WFM Configuration Setup Manually Configuring WFMSpecifying the WFM Server Address WFM Database Specifying WFM Database AccessWFM Administrator Password Configuring WFM Administrator AccessComplete one of the following options Configuring Active DirectoryUnified CCX Unified CC Specifying the Unified CCX DatabaseCTI Server Specifying the CTI ServerGo to . Specifying the Unified CM Server on Click Add. The Enter IP Address dialog box appears Figure Specifying the Unified CM ServerConfiguration Complete Creating WFM Users for the Unified CCX Database Configuring NT Authentication for Unified CCInstallation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Verifying the Database Connection Workforce Management login windowWorkforce Management Configuring Regional Settings ENU Capturing Historical Call Data Odysoft Odbc Collector Capturing CSQ Historical Call DataCapture Agent Historical Agent data October Capturing Agent Historical Call DataVerifying Historical Call Data Capture Removing WFM Removing WFMInstallation Guide October WFM Index