Cisco Systems none manual Installation Guide

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Installation Guide

b.Go to the Member Of tab and click Add. The Select Groups dialog box appears.

c.Click Advanced. Another Select Groups dialog box appears.

d.Click Find Now. A list of groups appears.

e.Highlight the Administrators group and click OK twice to close both Select Groups dialog boxes.

f.Click OK again to close the user properties dialog box, then click the close window icon to close the Computer Management window.

3.On the WFM server, grant the new user permission to log on as a service by completing the following steps.

a.Choose Start > Programs > Administrative Tools > Local Security Policy. The Local Security Settings window appears.

b.In the left pane, choose Local Policies > User Rights Assignment.

c.In the right pane, double-click Log on as a service. The Log on as a service Properties dialog box appears.

d.Click Add User or Group. The Select Users, Computers, or Groups dialog box appears.

e.Click Advanced. The Select Users or Groups dialog box appears.

f.Click Find Now. A list of users and groups appears.

g.Select the name of the new user from the list, click OK twice to close the Select Users or Groups dialog boxes, then click OK to close the Log on as a service Properties dialog box.

h.Choose File > Exit to close the Local Security Settings window.

4.On the Unified CCX server, create a new user by completing the following steps.

a.From the Start Menu, choose Programs > Administrative Tools > Computer Management.

b.Expand Local Users and Groups. Right-click Users and choose New User.

c.Enter a user name and password.

NOTE: Use the same name and password for the new user that you used on the WFM server in step 1.

d.Clear the User Must Change Password at Next Logon check box and select the Password Never Expires check box.

e.Click Create, then Close. The new user is added to the list of users.

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Contents Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Removing WFM Installing and Configuring WFMCapturing Historical Call Data Index Contents Overview IntroductionFeatures of Workforce Management Workforce Management Services Workforce Management Sync Service Tomcat ServiceWhat’s New in This Version WFM Documentation Port Usage Http//tomcat.apache.org/tomcat-5.5-doc/index.htmlWFM Port Usage on Remote Devices System Requirements OverviewOperating Environment System RequirementsSystem Environment Application Where Installed/Description Third Party Software RequirementsVersion of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Configuring Firewall Port Exceptions Port UsageInstalling and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Configuring WFM Launching WFM Configuration Setup ManuallySpecifying the WFM Server Address Specifying WFM Database Access WFM DatabaseConfiguring WFM Administrator Access WFM Administrator PasswordConfiguring Active Directory Complete one of the following optionsSpecifying the Unified CCX Database Unified CCX Unified CCSpecifying the CTI Server CTI ServerGo to . Specifying the Unified CM Server on Specifying the Unified CM Server Click Add. The Enter IP Address dialog box appears FigureConfiguration Complete Configuring NT Authentication for Unified CC Creating WFM Users for the Unified CCX DatabaseInstallation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Workforce Management login window Verifying the Database ConnectionWorkforce Management Configuring Regional Settings ENU Capturing Historical Call Data Capturing CSQ Historical Call Data Odysoft Odbc CollectorCapturing Agent Historical Call Data Capture Agent Historical Agent data OctoberVerifying Historical Call Data Capture Removing WFM Removing WFMInstallation Guide October Index WFM