Cisco Systems none manual Specifying the Unified CM Server

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Configuring WFM

Step 7. Specifying the Unified CM Server

To specify the Unified CM server:

1.From the Unified CM window (Figure 13), add one or more Unified CM servers by completing the following steps.

Figure 13. Unified CM

a. Click Add. The Enter IP Address dialog box appears (Figure 14).

Figure 14. Enter IP Address

b.Enter the Unified CM server IP address, then click OK. The dialog box closes and the new IP address appears in the Unified CM Servers list.

2.If you need to remove a server, complete the following steps.

a.Select a server from the Unified CM Servers list.

October 2007

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Contents Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Removing WFM Installing and Configuring WFMCapturing Historical Call Data Index Contents Introduction OverviewFeatures of Workforce Management Workforce Management Services Tomcat Service Workforce Management Sync ServiceWhat’s New in This Version WFM Documentation Http//tomcat.apache.org/tomcat-5.5-doc/index.html Port UsageWFM Port Usage on Remote Devices Overview System RequirementsOperating Environment System RequirementsSystem Environment Third Party Software Requirements Application Where Installed/DescriptionVersion of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Port Usage Configuring Firewall Port ExceptionsInstalling and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Launching WFM Configuration Setup Manually Configuring WFMSpecifying the WFM Server Address WFM Database Specifying WFM Database AccessWFM Administrator Password Configuring WFM Administrator AccessComplete one of the following options Configuring Active DirectoryUnified CCX Unified CC Specifying the Unified CCX DatabaseCTI Server Specifying the CTI ServerGo to . Specifying the Unified CM Server on Click Add. The Enter IP Address dialog box appears Figure Specifying the Unified CM ServerConfiguration Complete Creating WFM Users for the Unified CCX Database Configuring NT Authentication for Unified CCInstallation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Verifying the Database Connection Workforce Management login windowWorkforce Management Configuring Regional Settings ENU Capturing Historical Call Data Odysoft Odbc Collector Capturing CSQ Historical Call DataCapture Agent Historical Agent data October Capturing Agent Historical Call DataVerifying Historical Call Data Capture Removing WFM Removing WFMInstallation Guide October WFM Index