Cisco Systems none manual Configuring Active Directory, Complete one of the following options

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Configuring WFM

Step 4. Configuring Active Directory

To configure Active Directory:

1.Complete one of the following options.

If you want to use Active Directory, leave the Use Active Directory check box selected in the Active Directory window (Figure 9) and go to step 2.

If you do not want to use Active Directory, clear the Use Active Directory check box, then skip to step 6 below.

Figure 9. Active Directory

2.Enter the Active Directory distinguished name and IP address in the Base DN and IP Address fields. Update the Port field if you are not using the default.

3.Enter the Active Directory user and password in the User Name and User Password fields. WFM uses this information to access Active Directory.

4.Enter the organizational units (OU) in the User Search Base field.

5.If you have a redundant Active Directory server, enter its IP address in the IP Address field. Update the Port field if you are not using the default.

6.Click Next. The Unified CC window appears.

7.Go to "Step 5. Specifying the Unified CCX Database" on page 38.

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Contents Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Capturing Historical Call Data Installing and Configuring WFMRemoving WFM Index Contents Introduction OverviewFeatures of Workforce Management Workforce Management Services Tomcat Service Workforce Management Sync ServiceWhat’s New in This Version WFM Documentation Http//tomcat.apache.org/tomcat-5.5-doc/index.html Port UsageWFM Port Usage on Remote Devices Overview System RequirementsSystem Environment System RequirementsOperating Environment Third Party Software Requirements Application Where Installed/DescriptionVersion of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Port Usage Configuring Firewall Port ExceptionsInstalling and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Launching WFM Configuration Setup Manually Configuring WFMSpecifying the WFM Server Address WFM Database Specifying WFM Database AccessWFM Administrator Password Configuring WFM Administrator AccessComplete one of the following options Configuring Active DirectoryUnified CCX Unified CC Specifying the Unified CCX DatabaseCTI Server Specifying the CTI ServerGo to . Specifying the Unified CM Server on Click Add. The Enter IP Address dialog box appears Figure Specifying the Unified CM ServerConfiguration Complete Creating WFM Users for the Unified CCX Database Configuring NT Authentication for Unified CCInstallation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Verifying the Database Connection Workforce Management login windowWorkforce Management Configuring Regional Settings ENU Capturing Historical Call Data Odysoft Odbc Collector Capturing CSQ Historical Call DataCapture Agent Historical Agent data October Capturing Agent Historical Call DataVerifying Historical Call Data Capture Removing WFM Removing WFMInstallation Guide October WFM Index