Installation Guide
System Capacity
The system capacity for the WFM server can be defined by specific hardware and software configurations. The following table shows the limits of individual feature capacities.
NOTE: Capacity numbers are goals. Actual numbers may vary.
Table 8. | System capacity |
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| Attribute | Capacity |
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| Maximum number of configured WFM users | 900 |
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| Maximum number of concurrent WFM users | 300 |
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| Maximum number of agents per team | 150 |
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| Maximum number of skills per agent (for real time reporting) | 50 |
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| Maximum number of supervisors per site | 50 |
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| Maximum number of supervisors per team | 30 |
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| Average agents per supervisor | 7.5:1 |
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The following table shows the hardware capacities per MCS server platform model.
Table 9. | MCS server platform capacity by model |
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| Administered Users | Concurrent Users | Server Model |
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| Up to 450 | Up to 150 | MCS 7835 |
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| Up to 900 | Up to 300 | MCS 7845 |
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20 | October 2007 |