Cisco Systems none manual Installing WFM

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Installation Guide

Installing WFM

NOTE: If Cisco Security Agent (CSA) is running on your WFM server, shut CSA down before you begin the installation process. If CSA is running while you install WFM, the installation may fail.

To install WFM:

Complete these steps on the Cisco Unified WFO Workforce Management server.

1.Load the installation CD in the server computer, and then navigate to the CD in My Computer or Windows Explorer.

2.Double-click the file setup.exe to start the installation wizard. The Cisco Unified WFO Workforce Management Services - InstallShield Wizard Welcome window appears (Figure 2).

Figure 2.

Welcome

3.Click Next to continue. The Custom Setup window appears (Figure 3).

NOTE: The default installation directory is C:\Program Files\Cisco. If you want to change the default installation directory, click Change and follow the prompts.

NOTE: The only installation setting that is customizable on this window is the installation directory. Both components are required.

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Contents Cisco Unified Workforce Optimization Workforce Management Installation Guide Contents Installing and Configuring WFM Capturing Historical Call DataRemoving WFM Index Contents Overview IntroductionFeatures of Workforce Management Workforce Management Services Workforce Management Sync Service Tomcat ServiceWhat’s New in This Version WFM Documentation Port Usage Http//tomcat.apache.org/tomcat-5.5-doc/index.htmlWFM Port Usage on Remote Devices System Requirements OverviewSystem Requirements System EnvironmentOperating Environment Application Where Installed/Description Third Party Software RequirementsVersion of Birt shipped with WFM meets WFM desktops must have the following software applications System Capacity Configuration Data Installation Guide October Before You Install WFM Installing Microsoft SQL Server Creating a SQL Server Login for WFM Configuring Firewall Port Exceptions Port UsageInstalling and Configuring WFM Verifying Prerequisites Upgrading from WFM 8.0 to WFM Installing WFM Custom Setup InstallShield Wizard Completed Configuring WFM Launching WFM Configuration Setup ManuallySpecifying the WFM Server Address Specifying WFM Database Access WFM DatabaseConfiguring WFM Administrator Access WFM Administrator PasswordConfiguring Active Directory Complete one of the following optionsSpecifying the Unified CCX Database Unified CCX Unified CCSpecifying the CTI Server CTI ServerGo to . Specifying the Unified CM Server on Specifying the Unified CM Server Click Add. The Enter IP Address dialog box appears FigureConfiguration Complete Configuring NT Authentication for Unified CC Creating WFM Users for the Unified CCX DatabaseInstallation Guide Configuring WFM Services to Run As the New User Granting the New User Access to Unified CCX Database Workforce Management login window Verifying the Database ConnectionWorkforce Management Configuring Regional Settings ENU Capturing Historical Call Data Capturing CSQ Historical Call Data Odysoft Odbc CollectorCapturing Agent Historical Call Data Capture Agent Historical Agent data OctoberVerifying Historical Call Data Capture Removing WFM Removing WFMInstallation Guide October Index WFM