Multi-Tech Systems BA-Series manual Online Warranty Registration

Page 76

MultiModemBA User Guide

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email tsupport@multitech.com. Please direct your questions regarding repair expediting, receiving, ship- ping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product.

http://www.multitech.com/COMPANY/offices/DEFAULT.ASP

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any International shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone num- ber, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email tsupport@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at

+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

Procedures for International Distributors of Multi-Tech products are on the distributor web site.

http://www.multitech.com/PARTNERS/login/

Copyright ã Multi-Tech Systems, Inc. 2001 10-Sep-01

8.3Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech product online at http:// www.multitech.com/register/.

76

Page 75 Page 77
Image 76
Page 75 Page 77
Contents User Guide User Guide Record of RevisionsContents Index 106 Introduction and Description How To Use This Manual IntroductionModem Features Callback and Remote ConfigurationDIP-Switches Warranty, Service & Technical Support1 2834 Series Features Fax FeaturesTechnical Specifications Power Modem LED Indicators MT2834 LED DisplayControls on PC Board Installation and Connection What is in Your Modem Package? InstallationSafety Warnings Installation ProcedureInstallation and Connection Step ProcedureInstalling Data Communications Software MultiModemBA/BAI ConnectionsSoftware Configuration and Modem Basics Configuring Your Software Configuring Software for Your ModemPC Initialization Strings AT &F X4 S0=0 MChanging Default Parameters Configuring Software for Your ComputerConfiguring Software for the Remote System Other ParametersTerminal Emulation File Transfer ProtocolsCommand Mode AT Command Editing Functional ModesSummary of AT Commands Command ModeStore Modem Configure Data Multi-Tech Result Codes Result CodesStandard AT Result Codes Dialing Commands Dialing Action Commands Dial Command DContinuous Redial not used in BAI a or Dialing a Stored Number NDial Modifier Commands DTR Dialing $DVoice/Data Dialing $VD Pulse or Tone Dial P TReturn to Command Mode After Dial Command Execution Reverse the Mode of Operation RSet Pulse Dial Ratios &P Automatic Pauses in DialingPhone Number Memory Commands Flash On HookCalling Card Detect Tones $ Quiet Answer @Number Linking NN Configuration and Default Storage CommandsListing Numbers Stored in Memory L Loading Factory Defaults &F Modem Reset ZAsync/Sync Mode Switching &M Unix Uucp Spoofing $SPCommand Response Result Code Commands Echo Command Mode Characters EResult Codes Enable/Disable and No Response Answer Q Result Codes Multi-Tech or Standard AT &QResult Codes Basic and Extended and Call Progress Selection Phone Line Conditioning CommandsGuard Tones Not Used in BAI Models &G Enable/Disable Trelis Coded Modulation #T Fallback Modes When On-Line #FBell/V.21 Tone Phone Line Monitoring Speaker M7 RS-232C Interface Control Commands Enable/Disable Lowspeed Fast Connect $FCCleardown at Disconnect &CD Auto Speed Detect #AData Terminal Ready Control &D CTS Control &RData Set Ready Control &S CTS/RTS Interaction Control &RFError Correction Commands Enable/Disable Auto Reliable Fallback Character $F Auto-Reliable Buffering $AError Correction/300bps $E Flow Control CommandsRetransmit Count $R Xon/Xoff Flow Control &E5 Hardware Flow Control &E4Xon/Xoff Pass-Through &E7 Normal Mode Modem Flow Control On &E11 Send Xon/Xoff Characters #XHewlett-Packard ENQ/ACK Pacing &E9 Terminal/Computer Initiated Pacing &E13Normal/Auto-Reliable/Reliable Mode Commands Xon/Xoff Pass-Through CommandsEnq/Ack Pacing Commands Parity Selection #PSpeed Conversion $BA Speed Conversion CommandsModem Baud Rate $MB Serial Port Baud Rate $SB Immediate Action Commands Force Answer Mode a Off Hook HLine Probe Commands Exiting Command Mode, Going Back On-Line OEnable/Disable Reading of Line Probe Information Commands Format of Line Probe Graph or Table CommandsRegisters Number of Rings Until Modem Answers Rings Which Have OccurredEscape Code Character Return CharacterTime for Carrier Abort Timer Line Feed CharacterBackspace Character Wait Time for Dial ToneS10 Carrier Loss Disconnect Delay Time S13 Remote Configuration Escape CharacterCarrier Detect Response Time S11 Tone Dialing Tone Spacing and DurationS15 Callback Time Delay S16 Callback AttemptsS17 Changing Break Time S24 PBX/CBX Disconnect Drop Time for DSR/CTS/CDS26 Failed Password Attempts S29 Local Inactivity TimerS30 Inactivity Timer S32 Time Elapse for Escape SequenceReading and Assigning S-Register Values S36 Time Between DTR Inactive and Modem Off-HookS37 Time Between DTR Active and Modem On-Hook S48 Program V.34bis Connect Speeds 2834 Series onlyExamples of Assigning Values AT Command and S-Register SummaryExamples of Reading Values Callback Security and Remote Configuration Callback Feature Description Remote Configuration DescriptionTo turn your modems Callback Security feature on and off To change your Remote Configuration feature statusTo set parity of the password/message prompt AT#DB2CR or AT#DB1CR Remote Configuration Procedures Callback Security and Remote ConfigurationCallback Operational Sequence Procedures Remote Configuration Operation Procedures StepProcedureRemote Configuration and Callback Security AT Commands Callback Security Enable/DisableChange Login Password AT#I=yyyyyyyyyyCRRemote Configuration/Callback Security S-Registers Local Inactivity Timer S29 DIP-Switch Settings DIP-Switch Option Settings PC BoardSwitch #4 AS/400 Mode Synchronous Mode/Leased Line/Dial-UP DIP-Switch SettingsMultiModemBA User Guide = Down Down Speaker Volume Control Switch #16 Reserved for Future UseRecording Option Configurations Switch Function Position EffectDIP Switches #13-14 DIP Switches #15-16Warranty, Service and Tech Support Multi-Tech Systems, Inc. Warranty & Repairs Policies Warranty, Service, and Technical SupportOnline Warranty Registration Repair Procedures for International DistributorsReplacement Parts Technical SupportInternet Sites Country TelephoneAppendixes Upgrade Overview Appendix a Upgrading Your Modem’s FirmwareDownload the Upgrade File Upgrade the Modem’s Firmware None of the LEDs Light When the Modem Is On Appendix B TroubleshootingModem Does Not Respond to Commands Appendix B Troubleshooting Modem Dials But Cannot Make a Connection Modem Cannot Connect When Answering Modem Disconnects While On-lineFile Transfer Is Slower Than It Should Be Am Losing DataAm Getting Garbage Characters on the Monitor Appendix C AT Command Summary Apendix C AT Command SummaryCommand Values Description MultiModemBA User Guide Command Values Description SN d$Fn RF n $SBn Break Atcr Callback Security/Remote Configuration Command Summary Command Description #Ixxxxxxxxxx Password Command Summary#Syyyyyyyyyy 25bis Commands Appendix D V.25bis Operation Delayed and Forbidden Numbers25bis Operation 25bis Mode AT Commands 25bis DIP-Switches25bis Set-Up and Initialization Appendix D V.25bis Operation25bis AT Commands Enable/Disable V.25bis Mode $V CommandChange Serial Baud Rate CSP Command 25bis Responses Result CodesDial Phone Number Provided CRN Command Listing Delayed Phone Numbers RLD CommandListing Forbidden Phone Number RLF Command Disregard or Connect to Incoming Calls DIC or CIC CommandDTR Dialing $D Command ITU V.25bis Country Specific InformationItaly SwitzerlandAppendix E MultiModemBA Cables Austria FranceBelgium SingaporeAppendix E MultiModemBA Cables Figure E-1. RS232 Cable IBM PCAppendix F Regulatory Information FCC Part FCC Part 68 TelecomAppendix F Regulatory Information Industry CanadaCanadian Limitations Notice 104International Modem Restrictions EMC, Safety, and R&TTE Directive Compliance105 Index 106Index 107PBX/CBX Disconnect Drop Time for DSR/CTS/CD53 108109
Top Page Image Contents