Multi-Tech Systems BA-Series manual Upgrade the Modem’s Firmware

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Appendix A - Upgrading Your Modem’s Firmware

Step 6: Upgrade the Modem’s Firmware

Before you begin the following procedure, read the README.TXT file extracted from the upgrade archive file. Note the file name for the new firmware (example: ARQG125A.HEX).

WARNING: Never install an older version of firmware over a newer version. Doing this WILL DESTROY THE FLASH PROM! If the flash PROM is destroyed, the modem must be sent in for repair.

1.Run Flash Wizard by double-clicking its icon or file name, or by selecting it from the Start menu. The Identifying Devices dialog box is displayed as Flash Wizard locates and identifies the devices connected to your system.

Note: If the message ERROR: No valid devices detected is displayed, verify that the modem is turned on and that all cables are correctly and securely attached.

2.Click the modem to be upgraded, and then click Next to proceed.

3.Select the port to be upgraded from the Port list, select the appropriate .HEX file from the Hex File list, and then click Next to continue.

Note: Do not use FLASHLDR.HEX. This file is used internally by Flash Wizard.

4.The Progress dialog box appears, showing a status bar that indicates the progress of the upgrade.

Caution: Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable. Wait for the Next button to become active before proceeding.

5.When the flash upgrade is complete, the message Programming Complete appears. Click Next to continue.

6.The Results dialog box appears next. Click Finish to exit Flash Wizard.

Step 7: Restore Your Parameters

Your modem has been updated. You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI in the terminal window and pressing ENTER.

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Contents User Guide Record of Revisions User GuideContents Index 106 Introduction and Description Introduction How To Use This ManualCallback and Remote Configuration Modem FeaturesDIP-Switches Warranty, Service & Technical SupportFax Features 1 2834 Series FeaturesTechnical Specifications Power MT2834 LED Display Modem LED IndicatorsControls on PC Board Installation and Connection Installation What is in Your Modem Package?Installation Procedure Safety WarningsInstallation and Connection Step ProcedureMultiModemBA/BAI Connections Installing Data Communications SoftwareSoftware Configuration and Modem Basics Configuring Software for Your Modem Configuring Your SoftwarePC Initialization Strings AT &F X4 S0=0 MConfiguring Software for Your Computer Changing Default ParametersConfiguring Software for the Remote System Other ParametersFile Transfer Protocols Terminal EmulationCommand Mode Functional Modes AT Command EditingCommand Mode Summary of AT CommandsStore Modem Configure Data Result Codes Multi-Tech Result CodesStandard AT Result Codes Dial Command D Dialing Commands Dialing Action CommandsContinuous Redial not used in BAI a or Dialing a Stored Number NDTR Dialing $D Dial Modifier CommandsVoice/Data Dialing $VD Pulse or Tone Dial P TReverse the Mode of Operation R Return to Command Mode After Dial Command ExecutionSet Pulse Dial Ratios &P Automatic Pauses in DialingFlash On Hook Phone Number Memory CommandsCalling Card Detect Tones $ Quiet Answer @Configuration and Default Storage Commands Number Linking NNListing Numbers Stored in Memory L Modem Reset Z Loading Factory Defaults &FAsync/Sync Mode Switching &M Unix Uucp Spoofing $SPEcho Command Mode Characters E Command Response Result Code CommandsResult Codes Enable/Disable and No Response Answer Q Result Codes Multi-Tech or Standard AT &QPhone Line Conditioning Commands Result Codes Basic and Extended and Call Progress SelectionGuard Tones Not Used in BAI Models &G Fallback Modes When On-Line #F Enable/Disable Trelis Coded Modulation #TBell/V.21 Tone Phone Line Monitoring Speaker MEnable/Disable Lowspeed Fast Connect $FC 7 RS-232C Interface Control CommandsCleardown at Disconnect &CD Auto Speed Detect #ACTS Control &R Data Terminal Ready Control &DData Set Ready Control &S CTS/RTS Interaction Control &RFError Correction Commands Auto-Reliable Buffering $A Enable/Disable Auto Reliable Fallback Character $FFlow Control Commands Error Correction/300bps $ERetransmit Count $R Hardware Flow Control &E4 Xon/Xoff Flow Control &E5Xon/Xoff Pass-Through &E7 Send Xon/Xoff Characters #X Normal Mode Modem Flow Control On &E11Hewlett-Packard ENQ/ACK Pacing &E9 Terminal/Computer Initiated Pacing &E13Xon/Xoff Pass-Through Commands Normal/Auto-Reliable/Reliable Mode CommandsEnq/Ack Pacing Commands Parity Selection #PSpeed Conversion Commands Speed Conversion $BAModem Baud Rate $MB Serial Port Baud Rate $SB Immediate Action Commands Off Hook H Force Answer Mode aExiting Command Mode, Going Back On-Line O Line Probe CommandsEnable/Disable Reading of Line Probe Information Commands Format of Line Probe Graph or Table CommandsRegisters Rings Which Have Occurred Number of Rings Until Modem AnswersEscape Code Character Return CharacterLine Feed Character Time for Carrier Abort TimerBackspace Character Wait Time for Dial ToneS13 Remote Configuration Escape Character S10 Carrier Loss Disconnect Delay TimeCarrier Detect Response Time S11 Tone Dialing Tone Spacing and DurationS16 Callback Attempts S15 Callback Time DelayS17 Changing Break Time S24 PBX/CBX Disconnect Drop Time for DSR/CTS/CDS29 Local Inactivity Timer S26 Failed Password AttemptsS30 Inactivity Timer S32 Time Elapse for Escape SequenceS36 Time Between DTR Inactive and Modem Off-Hook Reading and Assigning S-Register ValuesS37 Time Between DTR Active and Modem On-Hook S48 Program V.34bis Connect Speeds 2834 Series onlyAT Command and S-Register Summary Examples of Assigning ValuesExamples of Reading Values Callback Security and Remote Configuration Remote Configuration Description Callback Feature DescriptionTo change your Remote Configuration feature status To turn your modems Callback Security feature on and offTo set parity of the password/message prompt AT#DB2CR or AT#DB1CR Callback Security and Remote Configuration Remote Configuration ProceduresCallback Operational Sequence Procedures Remote Configuration Operation Procedures StepProcedureCallback Security Enable/Disable Remote Configuration and Callback Security AT CommandsChange Login Password AT#I=yyyyyyyyyyCRRemote Configuration/Callback Security S-Registers Local Inactivity Timer S29 DIP-Switch Settings PC Board DIP-Switch Option SettingsDIP-Switch Settings Switch #4 AS/400 Mode Synchronous Mode/Leased Line/Dial-UPMultiModemBA User Guide = Down Down Switch #16 Reserved for Future Use Speaker Volume ControlSwitch Function Position Effect Recording Option ConfigurationsDIP Switches #15-16 DIP Switches #13-14Warranty, Service and Tech Support Warranty, Service, and Technical Support Multi-Tech Systems, Inc. Warranty & Repairs PoliciesRepair Procedures for International Distributors Online Warranty RegistrationTechnical Support Replacement PartsInternet Sites Country TelephoneAppendixes Appendix a Upgrading Your Modem’s Firmware Upgrade OverviewDownload the Upgrade File Upgrade the Modem’s Firmware Appendix B Troubleshooting None of the LEDs Light When the Modem Is OnModem Does Not Respond to Commands Appendix B Troubleshooting Modem Dials But Cannot Make a Connection Modem Disconnects While On-line Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Am Losing DataAm Getting Garbage Characters on the Monitor Apendix C AT Command Summary Appendix C AT Command SummaryCommand Values Description SN d MultiModemBA User Guide Command Values Description$Fn RF n $SBn Break Atcr Callback Security/Remote Configuration Command Summary Password Command Summary Command Description #Ixxxxxxxxxx#Syyyyyyyyyy 25bis Commands Delayed and Forbidden Numbers Appendix D V.25bis Operation25bis Operation 25bis DIP-Switches 25bis Mode AT Commands25bis Set-Up and Initialization Appendix D V.25bis OperationEnable/Disable V.25bis Mode $V Command 25bis AT CommandsChange Serial Baud Rate CSP Command 25bis Responses Result CodesListing Delayed Phone Numbers RLD Command Dial Phone Number Provided CRN CommandListing Forbidden Phone Number RLF Command Disregard or Connect to Incoming Calls DIC or CIC CommandITU V.25bis Country Specific Information DTR Dialing $D CommandItaly SwitzerlandFrance Appendix E MultiModemBA Cables AustriaBelgium SingaporeFigure E-1. RS232 Cable IBM PC Appendix E MultiModemBA CablesFCC Part 68 Telecom Appendix F Regulatory Information FCC PartAppendix F Regulatory Information Industry Canada104 Canadian Limitations NoticeEMC, Safety, and R&TTE Directive Compliance International Modem Restrictions105 106 Index107 Index108 PBX/CBX Disconnect Drop Time for DSR/CTS/CD53109