Multi-Tech Systems BA-Series manual Replacement Parts, Technical Support, Internet Sites

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Chapter 8 - Warranty, Service, and Technical Support

8.4Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989

Phone: 800 826-0279

Fax: 914 267-2420

Email: info@thesupplynet.com

Internet: http://www.thesupplynet.com

8.5Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available. You can also contact Technical Support by e-mail at the following addresses:

Country	Email	Telephone
France:	support@multitech.fr	+(33) 1-64 61 09 81
India:	support@multitechindia.com	+91 (124) 6340778
U.K.:	support@multitech.co.uk	+(44) 118 959 7774
U.S.A., Canada	tsupport@multitech.com	800 972-2439
Rest of world:	tsupport@multitech.com	+763 717-5863

Please note the status of the modem before contacting Technical Support. Status information can include the state of the LED indicators, screen messages, diagnostic test results, problems with a specific application, etc.

8.6Internet Sites

Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at

http://www.multitech.com

and an ftp site at ftp://ftp.multitech.com

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Contents User Guide Record of Revisions User GuideContents Index 106 Introduction and Description Introduction How To Use This ManualCallback and Remote Configuration Modem FeaturesDIP-Switches Warranty, Service & Technical SupportFax Features 1 2834 Series FeaturesTechnical Specifications Power MT2834 LED Display Modem LED IndicatorsControls on PC Board Installation and Connection Installation What is in Your Modem Package?Installation Procedure Safety WarningsInstallation and Connection Step ProcedureMultiModemBA/BAI Connections Installing Data Communications SoftwareSoftware Configuration and Modem Basics Configuring Software for Your Modem Configuring Your SoftwarePC Initialization Strings AT &F X4 S0=0 MConfiguring Software for Your Computer Changing Default ParametersConfiguring Software for the Remote System Other ParametersFile Transfer Protocols Terminal EmulationCommand Mode Functional Modes AT Command EditingCommand Mode Summary of AT CommandsStore Modem Configure Data Standard AT Result Codes Result CodesMulti-Tech Result Codes Dial Command D Dialing Commands Dialing Action CommandsContinuous Redial not used in BAI a or Dialing a Stored Number NDTR Dialing $D Dial Modifier CommandsVoice/Data Dialing $VD Pulse or Tone Dial P TReverse the Mode of Operation R Return to Command Mode After Dial Command ExecutionSet Pulse Dial Ratios &P Automatic Pauses in DialingFlash On Hook Phone Number Memory CommandsCalling Card Detect Tones $ Quiet Answer @Listing Numbers Stored in Memory L Configuration and Default Storage CommandsNumber Linking NN Modem Reset Z Loading Factory Defaults &FAsync/Sync Mode Switching &M Unix Uucp Spoofing $SPEcho Command Mode Characters E Command Response Result Code CommandsResult Codes Enable/Disable and No Response Answer Q Result Codes Multi-Tech or Standard AT &QGuard Tones Not Used in BAI Models &G Phone Line Conditioning CommandsResult Codes Basic and Extended and Call Progress Selection Fallback Modes When On-Line #F Enable/Disable Trelis Coded Modulation #TBell/V.21 Tone Phone Line Monitoring Speaker MEnable/Disable Lowspeed Fast Connect $FC 7 RS-232C Interface Control CommandsCleardown at Disconnect &CD Auto Speed Detect #ACTS Control &R Data Terminal Ready Control &DData Set Ready Control &S CTS/RTS Interaction Control &RFError Correction Commands Auto-Reliable Buffering $A Enable/Disable Auto Reliable Fallback Character $FRetransmit Count $R Flow Control CommandsError Correction/300bps $E Xon/Xoff Pass-Through &E7 Hardware Flow Control &E4Xon/Xoff Flow Control &E5 Send Xon/Xoff Characters #X Normal Mode Modem Flow Control On &E11Hewlett-Packard ENQ/ACK Pacing &E9 Terminal/Computer Initiated Pacing &E13Xon/Xoff Pass-Through Commands Normal/Auto-Reliable/Reliable Mode CommandsEnq/Ack Pacing Commands Parity Selection #PModem Baud Rate $MB Speed Conversion CommandsSpeed Conversion $BA Serial Port Baud Rate $SB Immediate Action Commands Off Hook H Force Answer Mode aExiting Command Mode, Going Back On-Line O Line Probe CommandsEnable/Disable Reading of Line Probe Information Commands Format of Line Probe Graph or Table CommandsRegisters Rings Which Have Occurred Number of Rings Until Modem AnswersEscape Code Character Return CharacterLine Feed Character Time for Carrier Abort TimerBackspace Character Wait Time for Dial ToneS13 Remote Configuration Escape Character S10 Carrier Loss Disconnect Delay TimeCarrier Detect Response Time S11 Tone Dialing Tone Spacing and DurationS16 Callback Attempts S15 Callback Time DelayS17 Changing Break Time S24 PBX/CBX Disconnect Drop Time for DSR/CTS/CDS29 Local Inactivity Timer S26 Failed Password AttemptsS30 Inactivity Timer S32 Time Elapse for Escape SequenceS36 Time Between DTR Inactive and Modem Off-Hook Reading and Assigning S-Register ValuesS37 Time Between DTR Active and Modem On-Hook S48 Program V.34bis Connect Speeds 2834 Series onlyExamples of Reading Values AT Command and S-Register SummaryExamples of Assigning Values Callback Security and Remote Configuration Remote Configuration Description Callback Feature DescriptionTo set parity of the password/message prompt To change your Remote Configuration feature statusTo turn your modems Callback Security feature on and off AT#DB2CR or AT#DB1CR Callback Security and Remote Configuration Remote Configuration ProceduresCallback Operational Sequence Procedures Remote Configuration Operation Procedures StepProcedureCallback Security Enable/Disable Remote Configuration and Callback Security AT CommandsChange Login Password AT#I=yyyyyyyyyyCRRemote Configuration/Callback Security S-Registers Local Inactivity Timer S29 DIP-Switch Settings PC Board DIP-Switch Option SettingsDIP-Switch Settings Switch #4 AS/400 Mode Synchronous Mode/Leased Line/Dial-UPMultiModemBA User Guide = Down Down Switch #16 Reserved for Future Use Speaker Volume ControlSwitch Function Position Effect Recording Option ConfigurationsDIP Switches #15-16 DIP Switches #13-14Warranty, Service and Tech Support Warranty, Service, and Technical Support Multi-Tech Systems, Inc. Warranty & Repairs PoliciesRepair Procedures for International Distributors Online Warranty RegistrationTechnical Support Replacement PartsInternet Sites Country TelephoneAppendixes Appendix a Upgrading Your Modem’s Firmware Upgrade OverviewDownload the Upgrade File Upgrade the Modem’s Firmware Modem Does Not Respond to Commands Appendix B TroubleshootingNone of the LEDs Light When the Modem Is On Appendix B Troubleshooting Modem Dials But Cannot Make a Connection Modem Disconnects While On-line Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Am Losing DataAm Getting Garbage Characters on the Monitor Command Values Description Apendix C AT Command SummaryAppendix C AT Command Summary SN d MultiModemBA User Guide Command Values Description$Fn RF n $SBn Break Atcr Callback Security/Remote Configuration Command Summary #Syyyyyyyyyy Password Command SummaryCommand Description #Ixxxxxxxxxx 25bis Commands 25bis Operation Delayed and Forbidden NumbersAppendix D V.25bis Operation 25bis DIP-Switches 25bis Mode AT Commands25bis Set-Up and Initialization Appendix D V.25bis OperationEnable/Disable V.25bis Mode $V Command 25bis AT CommandsChange Serial Baud Rate CSP Command 25bis Responses Result CodesListing Delayed Phone Numbers RLD Command Dial Phone Number Provided CRN CommandListing Forbidden Phone Number RLF Command Disregard or Connect to Incoming Calls DIC or CIC CommandITU V.25bis Country Specific Information DTR Dialing $D CommandItaly SwitzerlandFrance Appendix E MultiModemBA Cables AustriaBelgium SingaporeFigure E-1. RS232 Cable IBM PC Appendix E MultiModemBA CablesFCC Part 68 Telecom Appendix F Regulatory Information FCC PartAppendix F Regulatory Information Industry Canada104 Canadian Limitations Notice105 EMC, Safety, and R&TTE Directive ComplianceInternational Modem Restrictions 106 Index107 Index108 PBX/CBX Disconnect Drop Time for DSR/CTS/CD53109