Multi-Tech Systems BA-Series manual

Chapter 8 - Warranty, Service, and Technical Support

8.1Introduction

This chapter starts out with statements about your modem's 5-year warranty. The next section, Tech Support, should be read carefully if you have questions or problems with your modem. It includes the technical support telephone numbers, space for recording your modem information, and an explanation of how to send in your modem should you require service. The final four sections explain how to use our Bulletin Board Service (BBS), upgrading the modem via Flash PROM, a brief section on the CompuServe/Internet forums and information on Multi-Tech's Fax-Back Service.

8.2Multi-Tech Systems, Inc. Warranty & Repairs Policies

Warranty

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory – transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive Mounds View, MN 55112

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

For out of warranty repair charges, go to www.multitech.com/documents/warranties

Extended two-year overnight replacement service agreements are available for selected products.

Please call MTS at (888) 288-5470, extension 5308 or visit our web site at

http://www.multitech.com/programs/orc/ for details on rates and coverage’s.