Lantronix UDS1100 manual Problems and Error Messages, Problem/Message Reason Solution

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11: Troubleshooting and Contact Information

Problems and Error Messages

Table 11-2. Problems and Error Messages

 

 

Problem/Message

 

 

Reason

 

 

Solution

 

 

 

When you issue the ARP –S

 

Your currently logged-in

 

Have someone from your IT

 

 

command in Windows, the "ARP

 

user does not have the

 

department log you in with

 

 

entry addition failed: 5" message

 

correct rights to use this

 

sufficient rights.

 

 

displays.

 

command on this PC.

 

 

 

 

 

 

 

 

 

 

 

 

When you attempt to assign an IP

 

When you Telnet to port 1

 

Telnet back to Port 1. Wait for it to

 

 

address to the unit by the ARP

 

on the device server, you

 

fail, then Telnet to port 9999 again.

 

 

method, the "Press Enter to go into

 

are only assigning a

 

Make sure you press Enter

 

 

Setup Mode" error "(described

 

temporary IP address.

 

quickly.

 

 

below) message displays. Now

 

When you Telnet into port

 

 

 

 

 

when you Telnet to the device

 

9999 and do not press

 

 

 

 

 

server, the connection fails.

 

Enter quickly, the device

 

 

 

 

 

 

 

 

server reboots, causing it to

 

 

 

 

 

 

 

 

lose the IP address.

 

 

 

 

 

 

 

 

 

 

 

 

When you Telnet to port 9999, the

 

You did not press Enter

 

Telnet to port 9999 again, but

 

 

"Press Enter to go into Setup Mode"

 

quickly enough. You only

 

press Enter as soon as you see

 

 

message displays. However,

 

have 5 seconds to press

 

the "Press Enter to go into Setup

 

 

nothing happens when you press

 

Enter before the connection

 

Mode" message.

 

 

Enter, or your connection is closed.

 

is closed.

 

 

 

 

 

 

 

 

 

 

 

 

When you Telnet to port 1 to assign

 

You may have entered the

 

Confirm that the Ethernet address

 

 

an IP address to the device server,

 

Ethernet address incorrectly

 

that you entered with the ARP

 

 

the Telnet window does not

 

with the ARP command.

 

command is correct. The Ethernet

 

 

respond for a long time.

 

 

 

 

address may only include numbers

 

 

 

 

 

 

 

 

0-9 and letters A-F. In Windows

 

 

 

 

 

 

 

 

and usually in Unix, the segments

 

 

 

 

 

 

 

 

of the Ethernet address are

 

 

 

 

 

 

 

 

separated by dashes. In some

 

 

 

 

 

 

 

 

forms of Unix, the Ethernet

 

 

 

 

 

 

 

 

address is segmented with colons.

 

 

 

 

 

 

 

 

 

 

 

 

 

The IP address you are

 

Confirm that your PC has an IP

 

 

 

 

 

trying to assign is not on

 

address and that it is in the same

 

 

 

 

 

your logical subnet.

 

logical subnet that you are trying to

 

 

 

 

 

 

 

 

assign to the device server.

 

 

 

 

 

 

 

 

 

 

 

 

 

The device server may not

 

Make sure that the Link LED is lit.

 

 

 

 

 

be plugged into the network

 

If the Link LED is not lit, then the

 

 

 

 

 

properly.

 

device server is not properly

 

 

 

 

 

 

 

 

plugged into the network.

 

 

 

 

 

 

 

 

 

 

UDS1100 User Guide

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Contents UDS1100 User Guide Revisions Copyright & TrademarkContacts Date Rev Comments 900-417Contents Setup Mode Server Configuration Troubleshooting and Contact Information Contents TablesUsing This Guide Purpose and AudienceChapter Summary Using This Guide Additional DocumentationIntroduction ApplicationsApplication Examples Introduction Additional Features Configuration MethodsProtocol Support Product Information Label Sample Hardware AddressPackage Contents Getting StartedInstalling the UDS To install the unitIP Address Required InformationHardware Address IP Address Subnet Mask GatewayAssigning an IP Address Assigning the IP Address DeviceInstallerInstalling DeviceInstaller Select Assign a specific IP address and click NextTo view the units current settings Accessing the UDS1100 Using DeviceInstallerViewing the Current Configuration Adding the Unit to the Manage ListIP Address on Assigning the IP Address Serial Port Login Next StepGetting Started Configuration Using Web-Manager Accessing UDS1100 Using DeviceInstallerNetwork Configuration Lantronix Web-ManagerAutomatic IP Address Configuration Static IP Address ConfigurationServer Configuration Ethernet ConfigurationTo specify how data will be transmitted To configure the UDS1100’s device server settings Server ConfigurationAdvanced Host List Configuration To configure the host listRetry Settings To configure the channel’s serial settings Channel 1 ConfigurationSerial Settings Host InformationPort Settings ChannelPack Control Flush Input Buffer Serial to Network Connection Settings TCPTo configure a channel’s TCP settings Flush Output Buffer Network to SerialConnect Mode Passive Connection Connect ProtocolConnect Mode Active Connection Endpoint ConfigurationCommon Options Connection Settings UDP Disconnect ModeTo configure a channel’s UDP settings Datagram Mode UDP Connection SettingsApply Settings Apply Factory DefaultsTelnet Connection Configuration via Telnet or Serial Port Setup ModeAccessing Setup Mode To establish a Telnet connectionExiting Setup Mode To exit setup modeSerial Port Connection IP Address Setup Mode Server ConfigurationServer Configuration Option Set Gateway IP AddressDhcp Name Change Telnet Configuration PasswordNetmask Number of Bits for Host Part Network Class Host Bits NetmaskSetup Mode Server Configuration Setup Mode Channel Configuration Channel 1 OptionBaudrate Common I/F Mode Setting Binary Interface ModeMode Option FlowFlow Control Option Hex Connect ModePort Number Port Numbers Reserved forConnect Mode Option Incoming ConnectionResponse Active StartupManual Connection Address Example Modem Mode To enable the hostlistDatagram Type MessageMeaning No CarrierModem Mode Function Command ATDRemote IP Address Send the Escape Sequence +++ in Modem ModeAuto Increment Source Port Remote PortFlush Mode Buffer Flushing Disconnect Mode OptionPack Control OptionPacking Interval DisConnTime Inactivity TimeoutSend Characters Trailing CharactersChannel Port Password Telnet Terminal TypeSetup Mode Advanced Settings Expert Settings OptionTCP Keepalive time in seconds Enable alternate MAC ARP Cache timeout in secondsDisable Monitor Mode at bootup Http Port NumberDisable Telnet Setup Security Settings OptionDisable Snmp Snmp Community NameDisable Web Server Disable Tftp Firmware UpdateDisable Port 77FE Hex Disable Web SetupExpert Settings Defaults Default Settings OptionChannel 1 Configuration Defaults Security Settings DefaultsSetup Mode Advanced Settings Obtaining Firmware Reloading Firmware Firmware UpgradesUsing Tftp Graphical User Interface ROM FileUsing Tftp Command Line Interface To recover firmwareFirmware Upgrades Entering Monitor Mode Using the Network Port Monitor ModeEntering Monitor Mode Using the Serial Port Monitor Mode CommandsCommand Command Name Function Response MeaningTroubleshooting and Contact Information LEDsProblems and Error Messages Problem/Message Reason SolutionLock on Technical Support Technical Support Europe, Middle East, and AfricaSerial Connector Pinouts Connections and PinoutsSerial Port DB25 Female Interface RS422 4 wire mode Modem CableNetwork Port Null Modem Cable Lantronix Part NoEthernet Connector Pinouts Power PlugTechnical Specifications Category DescriptionTechnical Specifications Alternative Ways to Assign an IP Address AutoIPARP and Telnet To assign a temporary IP addressConverting Binary to Hexadecimal Conversion TableDecimal Binary Hex Scientific Calculator Warranty Compliance and Disclaimer Disclaimer and Supplementary Information Index UDS1100 User Guide