11: Troubleshooting and Contact Information
| Problem/Message |
| Reason |
| Solution |
| When you try to assign an IP with |
| The cause is most likely |
| |
| DeviceInstaller, you get the |
| one of the following: |
| you specified. |
| following : |
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| "No response from device! |
| The hardware address you |
| Note: You cannot assign an IP |
|
| specified is incorrect. |
| address to a device server through | |
| Verify the IP, Hardware |
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| a router. |
| Address and Network Class. |
| The IP address you are |
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| Please try again." |
| trying to assign is not a |
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| valid IP for your logical |
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| |
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| subnet. |
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| You did not choose the |
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| correct subnet mask. |
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| The device server is not |
| The most likely reason is |
| The serial settings for the serial |
| communicating with the serial |
| the wrong serial settings |
| device and the device server must |
| device to which it is attached. |
| were chosen. |
| match. The default serial settings |
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| for the device server are |
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| 9600 baud, 8 character bits, no |
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| parity, 1 stop bit, no flow control. |
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| When you try to enter the setup |
| The issue is most likely |
| |
| mode on the device server using |
| something covered in the |
| problem above. Confirm that Caps |
| the serial port, you get no response. |
| previous problem, or |
| Lock is not on. |
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| possibly, you have Caps |
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| Lock on. |
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| You can ping the device server, but |
| There may be an IP |
| Turn the device server off and then |
| not Telnet to the device server on |
| address conflict on your |
| issue the following commands at |
| port 9999. |
| network |
| the DOS prompt of your computer: |
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|
| You are not Telneting to |
| ARP |
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| port 9999. |
| of the device server). |
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| The Telnet configuration |
| PING X.X.X.X (X.X.X.X is the IP of |
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| port (9999) is disabled |
| the device server). |
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| within the device server |
| If you get a response, then there is |
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| security settings. |
| |
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| a duplicate IP address on the | |
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| network. If you do not get a |
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| response, use the serial port to |
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| verify that Telnet is not disabled. |
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| With DeviceInstaller, you get the |
| The file you are attempting |
| Download the correct firmware file |
| Wrong Password error when you try |
| to load is the incorrect |
| from the Lantronix website. |
| to upgrade the firmware. |
| firmware file for the UDS. |
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UDS1100 User Guide | 67 |