Lantronix UDS1100 manual Lock on

Page 67

11: Troubleshooting and Contact Information

 

Problem/Message

 

Reason

 

Solution

 

When you try to assign an IP with

 

The cause is most likely

 

Double-check the parameters that

 

DeviceInstaller, you get the

 

one of the following:

 

you specified.

 

following :

 

 

 

 

 

"No response from device!

 

The hardware address you

 

Note: You cannot assign an IP

 

 

specified is incorrect.

 

address to a device server through

 

Verify the IP, Hardware

 

 

 

a router.

 

Address and Network Class.

 

The IP address you are

 

 

 

Please try again."

 

trying to assign is not a

 

 

 

 

valid IP for your logical

 

 

 

 

 

 

 

 

 

 

subnet.

 

 

 

 

 

You did not choose the

 

 

 

 

 

correct subnet mask.

 

 

 

 

 

 

 

 

 

The device server is not

 

The most likely reason is

 

The serial settings for the serial

 

communicating with the serial

 

the wrong serial settings

 

device and the device server must

 

device to which it is attached.

 

were chosen.

 

match. The default serial settings

 

 

 

 

 

for the device server are RS-232,

 

 

 

 

 

9600 baud, 8 character bits, no

 

 

 

 

 

parity, 1 stop bit, no flow control.

 

 

 

 

 

 

 

When you try to enter the setup

 

The issue is most likely

 

Double-check everything in the

 

mode on the device server using

 

something covered in the

 

problem above. Confirm that Caps

 

the serial port, you get no response.

 

previous problem, or

 

Lock is not on.

 

 

 

possibly, you have Caps

 

 

 

 

 

Lock on.

 

 

 

 

 

 

 

 

 

You can ping the device server, but

 

There may be an IP

 

Turn the device server off and then

 

not Telnet to the device server on

 

address conflict on your

 

issue the following commands at

 

port 9999.

 

network

 

the DOS prompt of your computer:

 

 

 

You are not Telneting to

 

ARP -D X.X.X.X (X.X.X.X is the IP

 

 

 

port 9999.

 

of the device server).

 

 

 

The Telnet configuration

 

PING X.X.X.X (X.X.X.X is the IP of

 

 

 

port (9999) is disabled

 

the device server).

 

 

 

within the device server

 

If you get a response, then there is

 

 

 

security settings.

 

 

 

 

 

a duplicate IP address on the

 

 

 

 

 

network. If you do not get a

 

 

 

 

 

response, use the serial port to

 

 

 

 

 

verify that Telnet is not disabled.

 

 

 

 

 

 

 

With DeviceInstaller, you get the

 

The file you are attempting

 

Download the correct firmware file

 

Wrong Password error when you try

 

to load is the incorrect

 

from the Lantronix website.

 

to upgrade the firmware.

 

firmware file for the UDS.

 

 

 

 

 

 

 

 

UDS1100 User Guide

67

Image 67
Contents UDS1100 User Guide Date Rev Comments 900-417 Copyright & TrademarkContacts RevisionsContents Setup Mode Server Configuration Troubleshooting and Contact Information Tables ContentsPurpose and Audience Using This GuideChapter Summary Additional Documentation Using This GuideApplications IntroductionApplication Examples Introduction Configuration Methods Additional FeaturesProtocol Support Sample Hardware Address Product Information LabelGetting Started Package ContentsTo install the unit Installing the UDSIP Address Subnet Mask Gateway Required InformationHardware Address IP AddressSelect Assign a specific IP address and click Next Assigning the IP Address DeviceInstallerInstalling DeviceInstaller Assigning an IP AddressAdding the Unit to the Manage List Accessing the UDS1100 Using DeviceInstallerViewing the Current Configuration To view the units current settingsIP Address on Next Step Assigning the IP Address Serial Port LoginGetting Started Accessing UDS1100 Using DeviceInstaller Configuration Using Web-ManagerLantronix Web-Manager Network ConfigurationStatic IP Address Configuration Automatic IP Address ConfigurationEthernet Configuration Server ConfigurationTo specify how data will be transmitted Server Configuration To configure the UDS1100’s device server settingsAdvanced To configure the host list Host List ConfigurationRetry Settings Host Information Channel 1 ConfigurationSerial Settings To configure the channel’s serial settingsChannel Port SettingsPack Control Flush Output Buffer Network to Serial Connection Settings TCPTo configure a channel’s TCP settings Flush Input Buffer Serial to NetworkConnect Protocol Connect Mode Passive ConnectionEndpoint Configuration Connect Mode Active ConnectionCommon Options Disconnect Mode Connection Settings UDPTo configure a channel’s UDP settings UDP Connection Settings Datagram ModeApply Factory Defaults Apply SettingsTo establish a Telnet connection Configuration via Telnet or Serial Port Setup ModeAccessing Setup Mode Telnet ConnectionTo exit setup mode Exiting Setup ModeSerial Port Connection Set Gateway IP Address Setup Mode Server ConfigurationServer Configuration Option IP AddressNetwork Class Host Bits Netmask Change Telnet Configuration PasswordNetmask Number of Bits for Host Part Dhcp NameSetup Mode Server Configuration Channel 1 Option Setup Mode Channel ConfigurationBaudrate Flow Interface ModeMode Option Common I/F Mode Setting BinaryPort Numbers Reserved for Connect ModePort Number Flow Control Option HexIncoming Connection Connect Mode OptionActive Startup ResponseManual Connection Address Example To enable the hostlist Modem ModeDatagram Type No Carrier MessageMeaningATD Modem Mode Function CommandRemote Port Send the Escape Sequence +++ in Modem ModeAuto Increment Source Port Remote IP AddressDisconnect Mode Option Flush Mode Buffer FlushingOption Pack ControlTrailing Characters DisConnTime Inactivity TimeoutSend Characters Packing IntervalTelnet Terminal Type Channel Port PasswordExpert Settings Option Setup Mode Advanced SettingsTCP Keepalive time in seconds Http Port Number ARP Cache timeout in secondsDisable Monitor Mode at bootup Enable alternate MACSnmp Community Name Security Settings OptionDisable Snmp Disable Telnet SetupDisable Web Setup Disable Tftp Firmware UpdateDisable Port 77FE Hex Disable Web ServerSecurity Settings Defaults Default Settings OptionChannel 1 Configuration Defaults Expert Settings DefaultsSetup Mode Advanced Settings ROM File Firmware UpgradesUsing Tftp Graphical User Interface Obtaining Firmware Reloading FirmwareTo recover firmware Using Tftp Command Line InterfaceFirmware Upgrades Monitor Mode Commands Monitor ModeEntering Monitor Mode Using the Serial Port Entering Monitor Mode Using the Network PortResponse Meaning Command Command Name FunctionLEDs Troubleshooting and Contact InformationProblem/Message Reason Solution Problems and Error MessagesLock on Technical Support Europe, Middle East, and Africa Technical SupportConnections and Pinouts Serial Connector PinoutsSerial Port Modem Cable DB25 Female Interface RS422 4 wire modeNull Modem Cable Lantronix Part No Network PortPower Plug Ethernet Connector PinoutsCategory Description Technical SpecificationsTechnical Specifications AutoIP Alternative Ways to Assign an IP AddressTo assign a temporary IP address ARP and TelnetConversion Table Converting Binary to HexadecimalDecimal Binary Hex Scientific Calculator Warranty Compliance and Disclaimer Disclaimer and Supplementary Information Index UDS1100 User Guide