Lantronix Troubleshooting and Technical Support for UDS1100
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11: Troubleshooting and Contact Information

Problem/Message

 

Reason

 

Solution

The device server appears to be set

 

If you are sure that the

 

You can check to see whether

up correctly, but you are not

 

serial port setting is correct,

 

there is a socket connection to or

communicating with your device

 

then you may not be

 

from the UDS by looking at the

attached to the device server

 

connecting to the correct

 

Status LED.

across the network.

 

socket of the device server.

 

 

 

 

 

 

If the Status LED is blinking

 

 

Another possibility is that

 

consistently, then there is a good

 

 

the device server is not set

 

socket connection.

 

 

up correctly to make a good

 

 

 

 

socket connection to the

 

If the Status LED is solid green,

 

 

network.

 

 

 

 

then the socket connection does

 

 

 

 

 

 

 

 

not exist. Use the Connect Mode

 

 

 

 

option C0 for making a connection

 

 

 

 

to the UDS from the network. Use

 

 

 

 

Connect Mode option C1 or C5 for

 

 

 

 

a connection to the network from

 

 

 

 

the UDS.

 

 

 

 

 

When connecting to the Web-

 

Your computer is not able

 

Make sure that port 30718 (77FEh)

Manager within the device server,

 

to connect to port 30718

 

is not blocked with any router that

the "No Connection With The

 

(77FEh) on the device

 

you are using on the network. Also,

Device Server" message displays.

 

server.

 

make sure that port 77FEh is not

 

 

 

 

disabled within the Security

 

 

 

 

settings of the device server.

 

 

 

 

 

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you have the following options:

To check our online knowledge base or send a question to Technical Support, go to http://www.lantronix.com/support.

Technical Support Europe, Middle East, and Africa

Phone: +33 (0) 1 39 30 41 72

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at: www.lantronix.com/support

When you report a problem, please provide the following information:

‹Your name, and your company name, address, and phone number 

‹Lantronix model number

‹Lantronix MAC number

‹Software version (on the first screen shown when you Telnet to port 9999)

‹Description of the problem

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)

UDS1100 User Guide

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Contents UDS1100 User Guide Copyright & Trademark ContactsRevisions Date Rev Comments 900-417Contents Setup Mode Server Configuration Troubleshooting and Contact Information Contents TablesChapter Summary Using This GuidePurpose and Audience Using This Guide Additional DocumentationApplication Examples IntroductionApplications Introduction Protocol Support Additional FeaturesConfiguration Methods Product Information Label Sample Hardware AddressPackage Contents Getting StartedInstalling the UDS To install the unitRequired Information Hardware AddressIP Address IP Address Subnet Mask GatewayAssigning the IP Address DeviceInstaller Installing DeviceInstallerAssigning an IP Address Select Assign a specific IP address and click NextAccessing the UDS1100 Using DeviceInstaller Viewing the Current ConfigurationTo view the units current settings Adding the Unit to the Manage ListIP Address on Assigning the IP Address Serial Port Login Next StepGetting Started Configuration Using Web-Manager Accessing UDS1100 Using DeviceInstallerNetwork Configuration Lantronix Web-ManagerAutomatic IP Address Configuration Static IP Address ConfigurationTo specify how data will be transmitted Server ConfigurationEthernet Configuration Advanced To configure the UDS1100’s device server settingsServer Configuration Retry Settings Host List ConfigurationTo configure the host list Channel 1 Configuration Serial SettingsTo configure the channel’s serial settings Host InformationPack Control Port SettingsChannel Connection Settings TCP To configure a channel’s TCP settingsFlush Input Buffer Serial to Network Flush Output Buffer Network to SerialConnect Mode Passive Connection Connect ProtocolCommon Options Connect Mode Active ConnectionEndpoint Configuration To configure a channel’s UDP settings Connection Settings UDPDisconnect Mode Datagram Mode UDP Connection SettingsApply Settings Apply Factory DefaultsConfiguration via Telnet or Serial Port Setup Mode Accessing Setup ModeTelnet Connection To establish a Telnet connectionSerial Port Connection Exiting Setup ModeTo exit setup mode Setup Mode Server Configuration Server Configuration OptionIP Address Set Gateway IP AddressChange Telnet Configuration Password Netmask Number of Bits for Host PartDhcp Name Network Class Host Bits NetmaskSetup Mode Server Configuration Baudrate Setup Mode Channel ConfigurationChannel 1 Option Interface Mode Mode OptionCommon I/F Mode Setting Binary FlowConnect Mode Port NumberFlow Control Option Hex Port Numbers Reserved forConnect Mode Option Incoming ConnectionResponse Active StartupManual Connection Address Example Datagram Type Modem ModeTo enable the hostlist MessageMeaning No CarrierModem Mode Function Command ATDSend the Escape Sequence +++ in Modem Mode Auto Increment Source PortRemote IP Address Remote PortFlush Mode Buffer Flushing Disconnect Mode OptionPack Control OptionDisConnTime Inactivity Timeout Send CharactersPacking Interval Trailing CharactersChannel Port Password Telnet Terminal TypeTCP Keepalive time in seconds Setup Mode Advanced SettingsExpert Settings Option ARP Cache timeout in seconds Disable Monitor Mode at bootupEnable alternate MAC Http Port NumberSecurity Settings Option Disable SnmpDisable Telnet Setup Snmp Community NameDisable Tftp Firmware Update Disable Port 77FE HexDisable Web Server Disable Web SetupDefault Settings Option Channel 1 Configuration DefaultsExpert Settings Defaults Security Settings DefaultsSetup Mode Advanced Settings Firmware Upgrades Using Tftp Graphical User InterfaceObtaining Firmware Reloading Firmware ROM FileUsing Tftp Command Line Interface To recover firmwareFirmware Upgrades Monitor Mode Entering Monitor Mode Using the Serial PortEntering Monitor Mode Using the Network Port Monitor Mode CommandsCommand Command Name Function Response MeaningTroubleshooting and Contact Information LEDsProblems and Error Messages Problem/Message Reason SolutionLock on Technical Support Technical Support Europe, Middle East, and AfricaSerial Port Serial Connector PinoutsConnections and Pinouts DB25 Female Interface RS422 4 wire mode Modem CableNetwork Port Null Modem Cable Lantronix Part NoEthernet Connector Pinouts Power PlugTechnical Specifications Category DescriptionTechnical Specifications Alternative Ways to Assign an IP Address AutoIPARP and Telnet To assign a temporary IP addressDecimal Binary Hex Converting Binary to HexadecimalConversion Table Scientific Calculator Warranty Compliance and Disclaimer Disclaimer and Supplementary Information Index UDS1100 User Guide
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