Avaya G3PBX manual Maintenance

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Maintenance

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Overview

This chapter describes the DEFINITY G3PD Administrator utility.

The DEFINITY G3PD Administrator utility provides maintenance commands that are particularly useful if there are communications problems between the server and the DEFINITY LAN Gateway. This utility can be run from a Windows client (Windows NT, Windows 2000, or Windows XP).

Communication with CVLAN is established from the DEFINITY G3PD Administrator utility through the G3PD. Since all links between the G3PD and CVLAN are shared, DEFINITY G3PD Administrator utility operation and commands apply equally to both.

The sections that follow ‘‘Maint Menu Options’’ (i.e., ‘‘Block/Enable Command’’, ‘‘Link Status Command’’, ‘‘Offline/Online Command’’, ‘‘Restart Command’’, ‘‘Suspend/Resume Alarms Command’’, ‘‘Test Command’’, and ‘‘Version Command’’) explain how to perform each task accessible through the DEFINITY G3PD Administrator utility.

Most DEFINITY G3PD Administrator utility command execution is recorded in the Tserver error log as AUDIT_TRAIL events.

Issue 1 — December 2002

DEFNETM.PDF — Avaya CT 1.2

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Contents Issue 1 December Copyright 2002, Avaya, Inc All Rights Reserved Contents Maintenance Index Contents About this Guide Reason for ReissueOverview of Definity G3 PBX Driver Organization of This DocumentDefinity CTI Client Server Diagram Requirements for Vectors with Adjunct Route Steps Network Latency RequirementsAdjlk Terms Used in This GuideMapd Related DocumentsFor More Information About Avaya Products and Service Introduction Issue 1 December Overview Security IssuesWhen Connecting via the Co-Resident DLG Requirements for Dual NIC ConfigurationsWhen Connecting via the Mapd DLG Changing the G3PD and Cvlan Configuration Using the G3 PBX Configuration UtilitiesPage G3 PBX Driver Configuration Dialog Box Issue 1 December G3 PBX Driver Advanced Configuration Dialog Box Definity G3 PBX Tunable G3PD Configuration ParametersNUM Call MAX Reqs PER Choice Security and Configuration G3 PBX Link Change Utility Dialog Box Option 2 If your firewall manages ports and IP addresses Configuring Avaya CT A Firewall EnvironmentOption 1 If your firewall manages ports only Option 1 -- with Single Avaya CT Server Option 2 -- with Single Avaya CT Server DLG Sample ScenarioAVAYACT2 AVAYAECS192.168.25.10 Option 1 -- with Multiple Avaya CT Servers Option 2 -- with Multiple Avaya CT Servers Maintenance AVAYAECS#G3OAM#OAM#servername Starting the Definity G3PD Administrator UtilityDefinity G3PD Administrator Login Dialog Box Maint Menu Options File Menu OptionsBlock/Enable Dialog Box Block/Enable CommandBlock/Enable Results Screen Link Status Screen Link Status CommandLink Status Screen Fields Field Name Field Description Offline/Online Command Offline/Online Dialog Box Restart CommandRestart Dialog Box Suspend/Resume Alarms Dialog Box Suspend/Resume Alarms Command10. Suspend/Resume Alarms Results Screen 11. Test Dialog Box Test Command12. Test Results Dialog Box 13. More Info Test Results Screen Version Command14. Version Information Screen Help Menu Options15. Administrator On-Line Help Menu Troubleshooting G3PD Not Starting Problem DescriptionsSwitch Connection Not Up Display station extension # Clients Fail to Connect to Visible G3PDTroubleshooting G3PD Stops Responding Not All Events Received by ApplicationSlow Performance Page Users Receive Route End Report With Peformancelimitexceeded Questions about Switch Feature Operations?LAN Link Will Not Initialize LAN Link Problem DescriptionsCRV Length MIM n XID y Event minimization n Issue 1 December Page Page Check the Definity LAN Gateway Tunnel Protocol How Dropped Link Affects T elephony Services Requests How Dropped Link Affects Open Streams Tserver Error LogIssue 1 December Troubleshooting Issue 1 December Index Index IN-2IN-3 IN-4 IN-5 Tserverdriverconnection 73 Tservernotdibuffers 74 IN-6