Avaya G3PBX manual About this Guide, Reason for Reissue

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Introduction

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About this Guide

This document describes configuration, maintenance, and troubleshooting of the DEFINITY® G3 PBX Driver (G3PD) for Telephony Services. Information in this document is provided for Telephony Services administrators and the Services organization that assists administrators when they experience problems with the G3PD.

Reason for Reissue

This document is reissued for Avaya Computer Telephony, Release 1.2 with the following updates:

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To describe configuring Avaya CT in a firewall environment. This document describes how to configure Avaya CT when a firewall is placed between the Avaya CT server and the MultiVantage Switch. See ‘‘Configuring Avaya CT In a Firewall Environment’’ on page 2-14.

For information about other supported firewall environments, see Avaya Computer Telephony, Telephony Services Administration and Maintenance (NETMANGD.PDF).

To introduce the following new product terminology:

Avaya Computer Telephony (the successor to CentreVu Computer Telephony)

Avaya MultiVantage (the successor to DEFINITY). The term DEFINITY is still used in this document, and, from the viewpoint of this document, the terms DEFINITY and MultiVantage are synonymous.

Issue 1 — December 2002

DEFNETM.PDF R1.2

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Contents Issue 1 December Copyright 2002, Avaya, Inc All Rights Reserved Contents Maintenance Index Contents About this Guide Reason for ReissueOverview of Definity G3 PBX Driver Organization of This DocumentDefinity CTI Client Server Diagram Requirements for Vectors with Adjunct Route Steps Network Latency RequirementsAdjlk Terms Used in This GuideMapd Related DocumentsFor More Information About Avaya Products and Service Introduction Issue 1 December Overview Security IssuesWhen Connecting via the Mapd DLG Requirements for Dual NIC ConfigurationsWhen Connecting via the Co-Resident DLG Changing the G3PD and Cvlan Configuration Using the G3 PBX Configuration UtilitiesPage G3 PBX Driver Configuration Dialog Box Issue 1 December G3 PBX Driver Advanced Configuration Dialog Box Definity G3 PBX Tunable G3PD Configuration ParametersNUM Call MAX Reqs PER Choice Security and Configuration G3 PBX Link Change Utility Dialog Box Option 1 If your firewall manages ports only Configuring Avaya CT A Firewall EnvironmentOption 2 If your firewall manages ports and IP addresses Option 1 -- with Single Avaya CT Server Option 2 -- with Single Avaya CT Server DLG Sample ScenarioAVAYACT2 AVAYAECS192.168.25.10 Option 1 -- with Multiple Avaya CT Servers Option 2 -- with Multiple Avaya CT Servers Maintenance AVAYAECS#G3OAM#OAM#servername Starting the Definity G3PD Administrator UtilityDefinity G3PD Administrator Login Dialog Box Maint Menu Options File Menu OptionsBlock/Enable Dialog Box Block/Enable CommandBlock/Enable Results Screen Link Status Screen Link Status CommandLink Status Screen Fields Field Name Field Description Offline/Online Command Offline/Online Dialog Box Restart CommandRestart Dialog Box Suspend/Resume Alarms Dialog Box Suspend/Resume Alarms Command10. Suspend/Resume Alarms Results Screen 11. Test Dialog Box Test Command12. Test Results Dialog Box 13. More Info Test Results Screen Version Command14. Version Information Screen Help Menu Options15. Administrator On-Line Help Menu Troubleshooting Switch Connection Not Up Problem DescriptionsG3PD Not Starting Display station extension # Clients Fail to Connect to Visible G3PDTroubleshooting Slow Performance Not All Events Received by ApplicationG3PD Stops Responding Page Users Receive Route End Report With Peformancelimitexceeded Questions about Switch Feature Operations?LAN Link Will Not Initialize LAN Link Problem DescriptionsCRV Length MIM n XID y Event minimization n Issue 1 December Page Page Check the Definity LAN Gateway Tunnel Protocol How Dropped Link Affects T elephony Services Requests How Dropped Link Affects Open Streams Tserver Error LogIssue 1 December Troubleshooting Issue 1 December Index Index IN-2IN-3 IN-4 IN-5 Tserverdriverconnection 73 Tservernotdibuffers 74 IN-6