Avaya G3PBX manual Organization of This Document, Overview of Definity G3 PBX Driver

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Introduction

Organization of This Document

This document is organized as follows:

Chapter 1, "Introduction" provides a list of chapters in this document, an overview of the DEFINITY G3 PBX Driver, terminology important to the understanding of Computer-Telephony Integration (CTI) and a list of related documents.

Chapter 2, "Security and Configuration" describes security measures and how to reconfigure the G3PD using the G3 PBX Driver Configuration utility. Instructions are also provided on how to use the PBX Link Change utility to change the IP address or hostname of an active link.

Chapter 3, "Maintenance" describes the tools that can be used to observe and test the G3PD. An Operations, Administration, and Maintenance (OA&M) utility, the DEFINITY G3PD Administrator utility, can be used from a Microsoft Windows 2000, Windows NT (4.0 or later), Windows XP, or Windows 95 machine to perform OA&M tasks.

Chapter 4, "Troubleshooting" describes problems that can occur with the DEFINITY G3 PBX Driver (G3PD), the switches, and the switch links, and suggests possible solutions to these problems.

Overview of DEFINITY G3 PBX Driver

The DEFINITY G3 PBX Driver (G3PD) allows Telephony Services applications to communicate with a DEFINITY G3 PBX.

nTelephony Services applications access the G3PD through Telephony Services (the security database and advertised services).

nCVLAN applications bypass Telephony Services and access an ASAI link directly using CallVisor Adjunct Switch Application Interface (ASAI) messages.

The primary function of the G3PD is to interpret Computer Supported Telecommunications Application (CSTA) requests made by Telephony Services applications and to forward them to the PBX. To do this, the G3PD converts the CSTA requests into CallVisor ASAI messages, and uses the CVLAN API to send and receive these messages across an ASAI link connecting your Tserver to the DEFINITY ECS system. Customer applications on the Tserver can use this API directly. In addition, clients can access the API with CVLAN. See Figure 1-1.

Issue 1 — December 2002

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DEFNETM.PDF R1.2

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Contents Issue 1 December Copyright 2002, Avaya, Inc All Rights Reserved Contents Maintenance Index Contents Reason for Reissue About this GuideOrganization of This Document Overview of Definity G3 PBX DriverDefinity CTI Client Server Diagram Network Latency Requirements Requirements for Vectors with Adjunct Route StepsTerms Used in This Guide AdjlkRelated Documents MapdFor More Information About Avaya Products and Service Introduction Issue 1 December Security Issues OverviewWhen Connecting via the Co-Resident DLG Requirements for Dual NIC ConfigurationsWhen Connecting via the Mapd DLG Using the G3 PBX Configuration Utilities Changing the G3PD and Cvlan ConfigurationPage G3 PBX Driver Configuration Dialog Box Issue 1 December G3 PBX Driver Advanced Configuration Dialog Box Tunable G3PD Configuration Parameters Definity G3 PBXNUM Call MAX Reqs PER Choice Security and Configuration G3 PBX Link Change Utility Dialog Box Option 2 If your firewall manages ports and IP addresses Configuring Avaya CT A Firewall EnvironmentOption 1 If your firewall manages ports only Option 1 -- with Single Avaya CT Server Option 2 -- with Single Avaya CT Server Sample Scenario DLGAVAYACT2 AVAYAECS192.168.25.10 Option 1 -- with Multiple Avaya CT Servers Option 2 -- with Multiple Avaya CT Servers Maintenance Starting the Definity G3PD Administrator Utility AVAYAECS#G3OAM#OAM#servernameDefinity G3PD Administrator Login Dialog Box File Menu Options Maint Menu OptionsBlock/Enable Command Block/Enable Dialog BoxBlock/Enable Results Screen Link Status Command Link Status ScreenLink Status Screen Fields Field Name Field Description Offline/Online Command Restart Command Offline/Online Dialog BoxRestart Dialog Box Suspend/Resume Alarms Command Suspend/Resume Alarms Dialog Box10. Suspend/Resume Alarms Results Screen Test Command 11. Test Dialog Box12. Test Results Dialog Box Version Command 13. More Info Test Results ScreenHelp Menu Options 14. Version Information Screen15. Administrator On-Line Help Menu Troubleshooting G3PD Not Starting Problem DescriptionsSwitch Connection Not Up Clients Fail to Connect to Visible G3PD Display station extension #Troubleshooting G3PD Stops Responding Not All Events Received by ApplicationSlow Performance Page Questions about Switch Feature Operations? Users Receive Route End Report With PeformancelimitexceededLAN Link Problem Descriptions LAN Link Will Not InitializeCRV Length MIM n XID y Event minimization n Issue 1 December Page Page Check the Definity LAN Gateway Tunnel Protocol How Dropped Link Affects T elephony Services Requests Tserver Error Log How Dropped Link Affects Open StreamsIssue 1 December Troubleshooting Issue 1 December Index IN-2 IndexIN-3 IN-4 IN-5 IN-6 Tserverdriverconnection 73 Tservernotdibuffers 74