Avaya G3PBX manual Configuring Avaya CT A Firewall Environment

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Security and Configuration

Configuring Avaya CT

In a Firewall Environment

Avaya CT can be configured to function in different firewall environments. (Avaya CT includes the Tserver and the CVLAN server). This section describes how to configure Avaya CT when a firewall is placed between the Avaya CT server and Avaya MultiVantage. See Avaya Computer Telephony, Telephony Services and Administration and Maintenance Guide for information about other supported firewall environments.

Requirements for Configuring

Avaya CT in a Firewall Environment

Check with your firewall administrator to determine how your firewall is set up before you configure Avaya CT.

Option 1: If your firewall manages ports only

If your firewall manages only ports (restricts the source IP address and the destination IP address to use a specific port), the Avaya CT configuration requirements are as follows. (See Figure 2-4 on page 2-15)

DLG Administration — use standard procedures for both the MAPD DLG and the Co-Resident DLG, and administer the DLG to point to the IP Address of the Avaya CT server.

G3PD Administration — use standard procedures.

Firewall Administration — port 5678 must be open to allow traffic between the Avaya CT server and the DLG.

Option 2: If your firewall manages ports and IP addresses

If your firewall’s IP address acts as a proxy IP address, the Avaya CT configuration requirements are as follows. (See Figure 2-5 on page 2-16)

DLG Administration — use standard procedures for both the MAPD DLG and the Co-Resident DLG, and administer the DLG to point to the IP Address of firewall.

G3PD Administration — use standard procedures.

Firewall Administration — port 5678 must be open to allow traffic between the Avaya CT server and the DLG.

Issue 1 — December 2002

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DEFNETM.PDF — Avaya CT 1.2

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Contents Issue 1 December Copyright 2002, Avaya, Inc All Rights Reserved Contents Maintenance Index Contents Reason for Reissue About this GuideOrganization of This Document Overview of Definity G3 PBX DriverDefinity CTI Client Server Diagram Network Latency Requirements Requirements for Vectors with Adjunct Route StepsTerms Used in This Guide AdjlkRelated Documents MapdFor More Information About Avaya Products and Service Introduction Issue 1 December Security Issues OverviewWhen Connecting via the Mapd DLG Requirements for Dual NIC ConfigurationsWhen Connecting via the Co-Resident DLG Using the G3 PBX Configuration Utilities Changing the G3PD and Cvlan ConfigurationPage G3 PBX Driver Configuration Dialog Box Issue 1 December G3 PBX Driver Advanced Configuration Dialog Box Tunable G3PD Configuration Parameters Definity G3 PBXNUM Call MAX Reqs PER Choice Security and Configuration G3 PBX Link Change Utility Dialog Box Option 1 If your firewall manages ports only Configuring Avaya CT A Firewall EnvironmentOption 2 If your firewall manages ports and IP addresses Option 1 -- with Single Avaya CT Server Option 2 -- with Single Avaya CT Server Sample Scenario DLGAVAYACT2 AVAYAECS192.168.25.10 Option 1 -- with Multiple Avaya CT Servers Option 2 -- with Multiple Avaya CT Servers Maintenance Starting the Definity G3PD Administrator Utility AVAYAECS#G3OAM#OAM#servernameDefinity G3PD Administrator Login Dialog Box File Menu Options Maint Menu OptionsBlock/Enable Command Block/Enable Dialog BoxBlock/Enable Results Screen Link Status Command Link Status ScreenLink Status Screen Fields Field Name Field Description Offline/Online Command Restart Command Offline/Online Dialog BoxRestart Dialog Box Suspend/Resume Alarms Command Suspend/Resume Alarms Dialog Box10. Suspend/Resume Alarms Results Screen Test Command 11. Test Dialog Box12. Test Results Dialog Box Version Command 13. More Info Test Results ScreenHelp Menu Options 14. Version Information Screen15. Administrator On-Line Help Menu Troubleshooting Switch Connection Not Up Problem DescriptionsG3PD Not Starting Clients Fail to Connect to Visible G3PD Display station extension #Troubleshooting Slow Performance Not All Events Received by ApplicationG3PD Stops Responding Page Questions about Switch Feature Operations? Users Receive Route End Report With PeformancelimitexceededLAN Link Problem Descriptions LAN Link Will Not InitializeCRV Length MIM n XID y Event minimization n Issue 1 December Page Page Check the Definity LAN Gateway Tunnel Protocol How Dropped Link Affects T elephony Services Requests Tserver Error Log How Dropped Link Affects Open StreamsIssue 1 December Troubleshooting Issue 1 December Index IN-2 IndexIN-3 IN-4 IN-5 IN-6 Tserverdriverconnection 73 Tservernotdibuffers 74