Avaya G3PBX manual Check the Definity LAN Gateway Tunnel Protocol

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Troubleshooting

■Invalid Type — A message with an invalid type was received by the DEFINITY LAN Gateway application.

■Invalid Cause — A message with an invalid cause value was received by the DEFINITY LAN Gateway application.

■Too Much Data — The DEFINITY LAN Gateway application received a message from the G3PD that was bigger in size than expected.

A potential cause for these types of errors is that the G3PD and the DEFINITY LAN Gateway application are using different DEFINITY LAN Gateway Tunnel Protocol versions.

To determine the DEFINITY LAN Gateway Tunnel Protocol version with which the G3PD is compliant:

a.Select "Version" on the DEFINITY G3PD Administrator utility Maint menu. See the ‘‘Maint Menu Options’’and ‘‘Version Command’’ sections in Chapter 3.

b.Check the "DEFINITY LAN Gateway Tunnel Protocol".

■If there is a version mismatch, the G3PD and DEFINITY LAN Gateway application must be upgraded so that they are both using the same version of the Tunnel Protocol.

■If the versions match, contact Services for help with the problem.

5.Other Problems:

■Invalid Link — The link number sent to the DEFINITY LAN Gateway is unknown by the DEFINITY LAN Gateway. This is a configuration problem. Compare the link number from the brouter administration screen of the DEFINITY LAN Gateway with the link number configured for the G3PD. They must be the same.

■Out of Service — A connected LAN link was taken out of service by the DEFINITY LAN Gateway software. Contact Services.

■Server Error — The DEFINITY LAN Gateway application experienced a serious error. If the problem persists, contact Services.

■New Connection — The G3PD has a connection on this link and another G3PD running on another server tries to connect with the same host or IP address and link number. The original G3PD connection will be taken down by the DEFINITY LAN Gateway application. This error condition can happen if TCP/IP is not configured properly for multiple G3PDs on multiple Tservers.

This may also occur if the G3PD disconnects its connection to the DEFINITY LAN Gateway and attempts to connect again before the gateway has processed the first disconnect. This is not an error condition. Wait a few seconds for the link to be established. If the link is not established, contact Services.

Issue 1 — December 2002

4-12

DEFNETM.PDF — Avaya CT 1.2

Page 63 Page 65
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Page 63 Page 65
Contents Issue 1 December Copyright 2002, Avaya, Inc All Rights Reserved Contents Maintenance Index Contents Reason for Reissue About this GuideOrganization of This Document Overview of Definity G3 PBX DriverDefinity CTI Client Server Diagram Network Latency Requirements Requirements for Vectors with Adjunct Route StepsTerms Used in This Guide AdjlkRelated Documents MapdFor More Information About Avaya Products and Service Introduction Issue 1 December Security Issues OverviewWhen Connecting via the Mapd DLG Requirements for Dual NIC ConfigurationsWhen Connecting via the Co-Resident DLG Using the G3 PBX Configuration Utilities Changing the G3PD and Cvlan ConfigurationPage G3 PBX Driver Configuration Dialog Box Issue 1 December G3 PBX Driver Advanced Configuration Dialog Box Tunable G3PD Configuration Parameters Definity G3 PBXNUM Call MAX Reqs PER Choice Security and Configuration G3 PBX Link Change Utility Dialog Box Option 1 If your firewall manages ports only Configuring Avaya CT A Firewall EnvironmentOption 2 If your firewall manages ports and IP addresses Option 1 -- with Single Avaya CT Server Option 2 -- with Single Avaya CT Server Sample Scenario DLGAVAYACT2 AVAYAECS192.168.25.10 Option 1 -- with Multiple Avaya CT Servers Option 2 -- with Multiple Avaya CT Servers Maintenance Starting the Definity G3PD Administrator Utility AVAYAECS#G3OAM#OAM#servernameDefinity G3PD Administrator Login Dialog Box File Menu Options Maint Menu OptionsBlock/Enable Command Block/Enable Dialog BoxBlock/Enable Results Screen Link Status Command Link Status ScreenLink Status Screen Fields Field Name Field Description Offline/Online Command Restart Command Offline/Online Dialog BoxRestart Dialog Box Suspend/Resume Alarms Command Suspend/Resume Alarms Dialog Box10. Suspend/Resume Alarms Results Screen Test Command 11. Test Dialog Box12. Test Results Dialog Box Version Command 13. More Info Test Results ScreenHelp Menu Options 14. Version Information Screen15. Administrator On-Line Help Menu Troubleshooting Switch Connection Not Up Problem DescriptionsG3PD Not Starting Clients Fail to Connect to Visible G3PD Display station extension #Troubleshooting Slow Performance Not All Events Received by ApplicationG3PD Stops Responding Page Questions about Switch Feature Operations? Users Receive Route End Report With PeformancelimitexceededLAN Link Problem Descriptions LAN Link Will Not Initialize CRV Length MIM n XID y Event minimization n Issue 1 December Page Page Check the Definity LAN Gateway Tunnel Protocol How Dropped Link Affects T elephony Services Requests Tserver Error Log How Dropped Link Affects Open StreamsIssue 1 December Troubleshooting Issue 1 December Index IN-2 IndexIN-3 IN-4 IN-5 IN-6 Tserverdriverconnection 73 Tservernotdibuffers 74
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