Avaya G3PBX manual Clients Fail to Connect to Visible G3PD, Display station extension #

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Troubleshooting

2.Compare the TCP/IP and brouter administration of the DEFINITY LAN Gateway connection with the configuration of the G3PD CTI link. Make sure the IP addresses and link numbers match.

3.Check the configuration of the G3PD CTI link on the DEFINITY ECS G3. Go to the switch and type:

display station extension #

where extension # is the number that you assigned to the link.

To get a list of all stations, type:

list station type link type

where link type is asai or adjlk (for either ASAI or ADJLK links, respectively).

Verify the settings and make sure they are consistent with the required values specified in the table titled "CTI Link Settings" in Appendix B of Avay Computer Telephony Installation Guide.

4.Check the physical wiring between the Network Interface Card (NIC) for the G3PD and the DEFINITY LAN Gateway:

a.Verify that you are using a 10Base-T Ethernet connection only (not 100Base-T Ethernet).

b.Verify that you are connected through a hub.

5.Check the link integrity setting of the Ethernet cards and hubs; the DEFINITY LAN Gateway requires link integrity.

6.Busy out and release the port for the CTI link on the DEFINITY LAN Gateway; the DEFINITY LAN Gateway requires link integrity.

Clients Fail to Connect to Visible G3PD

If an acsOpenStream request fails, look up the error and follow the recommended action. See "Troubleshooting," Chapter 11, of Avaya Computer Telephony, Telephony Services Administration and Maintenance Guide.

1.Use the DEFINITY G3PD Administrator utility’s Link Status command to make sure the link is not blocked. See the ‘‘Link Status Command’’ section in Chapter 3. If the link is blocked, select "Block/Enable" from the Maint menu to re-enable the link. See the ‘‘Block/Enable Command’’ section in Chapter 3.

2.Use the DEFINITY G3PD Administrator utility’s Link Status command to make sure the link is not off line. See the ‘‘Link Status Command’’ section in Chapter 3. If the link status is "offline", select "Off/Online" from the Maint menu to bring the link back on line. See the ‘‘Offline/Online Command’’ section in Chapter 3.

Issue 1 — December 2002

DEFNETM.PDF — Avaya CT 1.2

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Contents Issue 1 December Copyright 2002, Avaya, Inc All Rights Reserved Contents Maintenance Index Contents About this Guide Reason for ReissueOverview of Definity G3 PBX Driver Organization of This DocumentDefinity CTI Client Server Diagram Requirements for Vectors with Adjunct Route Steps Network Latency RequirementsAdjlk Terms Used in This GuideMapd Related DocumentsFor More Information About Avaya Products and Service Introduction Issue 1 December Overview Security IssuesWhen Connecting via the Mapd DLG Requirements for Dual NIC ConfigurationsWhen Connecting via the Co-Resident DLG Changing the G3PD and Cvlan Configuration Using the G3 PBX Configuration UtilitiesPage G3 PBX Driver Configuration Dialog Box Issue 1 December G3 PBX Driver Advanced Configuration Dialog Box Definity G3 PBX Tunable G3PD Configuration ParametersNUM Call MAX Reqs PER Choice Security and Configuration G3 PBX Link Change Utility Dialog Box Option 1 If your firewall manages ports only Configuring Avaya CT A Firewall EnvironmentOption 2 If your firewall manages ports and IP addresses Option 1 -- with Single Avaya CT Server Option 2 -- with Single Avaya CT Server DLG Sample ScenarioAVAYACT2 AVAYAECS192.168.25.10 Option 1 -- with Multiple Avaya CT Servers Option 2 -- with Multiple Avaya CT Servers Maintenance AVAYAECS#G3OAM#OAM#servername Starting the Definity G3PD Administrator UtilityDefinity G3PD Administrator Login Dialog Box Maint Menu Options File Menu OptionsBlock/Enable Dialog Box Block/Enable CommandBlock/Enable Results Screen Link Status Screen Link Status CommandLink Status Screen Fields Field Name Field Description Offline/Online Command Offline/Online Dialog Box Restart CommandRestart Dialog Box Suspend/Resume Alarms Dialog Box Suspend/Resume Alarms Command10. Suspend/Resume Alarms Results Screen 11. Test Dialog Box Test Command12. Test Results Dialog Box 13. More Info Test Results Screen Version Command14. Version Information Screen Help Menu Options15. Administrator On-Line Help Menu Troubleshooting Switch Connection Not Up Problem DescriptionsG3PD Not Starting Display station extension # Clients Fail to Connect to Visible G3PDTroubleshooting Slow Performance Not All Events Received by ApplicationG3PD Stops Responding Page Users Receive Route End Report With Peformancelimitexceeded Questions about Switch Feature Operations?LAN Link Will Not Initialize LAN Link Problem DescriptionsCRV Length MIM n XID y Event minimization n Issue 1 December Page Page Check the Definity LAN Gateway Tunnel Protocol How Dropped Link Affects T elephony Services Requests How Dropped Link Affects Open Streams Tserver Error LogIssue 1 December Troubleshooting Issue 1 December Index Index IN-2IN-3 IN-4 IN-5 Tserverdriverconnection 73 Tservernotdibuffers 74 IN-6