Avaya G3PBX manual

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Troubleshooting

NOTE:

On some versions of the switch, the XID setting cannot be changed. If an error was found, correct it with the change station command. Otherwise proceed to step 3.

3.On the switch, busy and release the ASAI station. Use the status BRI command to check the connection status. It should become "Layer 3 established" within a minute or so.

4.Restart with the DLG Maintenance option; select "Restart."

5.If the problem persists, reboot the DLG.

NOTE:

All connections will drop when the DLG is rebooted. Schedule downtime if there are multiple users.

6.If the problem still persists, contact Services.

DEFINITY Down — The DEFINITY switch is being rebooted or the interface between the DEFINITY LAN Gateway and the switch is down.

The latter may occur if the carrier or cabinet in which the DEFINITY LAN Gateway is located is not functioning properly.

L2 Down — ISDN layer 2 on the DEFINITY switch is not established. This may occur if the BRI port has been busied out on the DEFINITY LAN Gateway.

L2 Down can also occur if the DEFINITY LAN Gateway cannot establish the link with the switch. This may also be a transient status when the G3PD establishes a connection to the DEFINITY LAN Gateway or the switch performs a maintenance activity. The transient cases should not last longer than a few seconds; if they persist, contact Services.

MFB Busy — Services has busied out the BRI port on the DEFINITY LAN Gateway.

The BRI port may or may not be administered on the switch. If it is administered on the switch and busied out at the LAN Gateway, this prevents layer 2 from being established. (In this case, Services is actively working on a problem; if not, the network manager should contact Services to release the BRI port on the Gateway.)

Invalid Reason — The message received from the DEFINITY LAN Gateway indicating that the link is down has an unknown reason. This is an error. If it persists, report to Services.

NOTE:

If one of the following DEFINITY LAN Gateway error conditions is present, the G3PD automatically tries to establish the link every ten seconds.

Issue 1 — December 2002

4-10

DEFNETM.PDF — Avaya CT 1.2

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Contents Issue 1 December Copyright 2002, Avaya, Inc All Rights Reserved Contents Maintenance Index Contents Reason for Reissue About this GuideOrganization of This Document Overview of Definity G3 PBX DriverDefinity CTI Client Server Diagram Network Latency Requirements Requirements for Vectors with Adjunct Route StepsTerms Used in This Guide AdjlkRelated Documents MapdFor More Information About Avaya Products and Service Introduction Issue 1 December Security Issues OverviewWhen Connecting via the Co-Resident DLG Requirements for Dual NIC ConfigurationsWhen Connecting via the Mapd DLG Using the G3 PBX Configuration Utilities Changing the G3PD and Cvlan ConfigurationPage G3 PBX Driver Configuration Dialog Box Issue 1 December G3 PBX Driver Advanced Configuration Dialog Box Tunable G3PD Configuration Parameters Definity G3 PBXNUM Call MAX Reqs PER Choice Security and Configuration G3 PBX Link Change Utility Dialog Box Option 2 If your firewall manages ports and IP addresses Configuring Avaya CT A Firewall EnvironmentOption 1 If your firewall manages ports only Option 1 -- with Single Avaya CT Server Option 2 -- with Single Avaya CT Server Sample Scenario DLGAVAYACT2 AVAYAECS192.168.25.10 Option 1 -- with Multiple Avaya CT Servers Option 2 -- with Multiple Avaya CT Servers Maintenance Starting the Definity G3PD Administrator Utility AVAYAECS#G3OAM#OAM#servernameDefinity G3PD Administrator Login Dialog Box File Menu Options Maint Menu OptionsBlock/Enable Command Block/Enable Dialog BoxBlock/Enable Results Screen Link Status Command Link Status ScreenLink Status Screen Fields Field Name Field Description Offline/Online Command Restart Command Offline/Online Dialog BoxRestart Dialog Box Suspend/Resume Alarms Command Suspend/Resume Alarms Dialog Box10. Suspend/Resume Alarms Results Screen Test Command 11. Test Dialog Box12. Test Results Dialog Box Version Command 13. More Info Test Results ScreenHelp Menu Options 14. Version Information Screen15. Administrator On-Line Help Menu Troubleshooting G3PD Not Starting Problem DescriptionsSwitch Connection Not Up Clients Fail to Connect to Visible G3PD Display station extension #Troubleshooting G3PD Stops Responding Not All Events Received by ApplicationSlow Performance Page Questions about Switch Feature Operations? Users Receive Route End Report With PeformancelimitexceededLAN Link Problem Descriptions LAN Link Will Not InitializeCRV Length MIM n XID y Event minimization n Issue 1 December Page Page Check the Definity LAN Gateway Tunnel Protocol How Dropped Link Affects T elephony Services Requests Tserver Error Log How Dropped Link Affects Open StreamsIssue 1 December Troubleshooting Issue 1 December Index IN-2 IndexIN-3 IN-4 IN-5 IN-6 Tserverdriverconnection 73 Tservernotdibuffers 74