Avaya G3PBX manual Issue 1 December

Troubleshooting

You can use the G3 PBX Driver Configuration Utility to view the current configuration and to reconfigure any items that are causing errors; refer to ‘‘Using the G3 PBX Configuration Utilities’’, ‘‘Changing the G3PD and CVLAN Configuration’’ and ‘‘Tunable G3PD Configuration Parameters’’ in Chapter 2.

■Configuration errors — Check the G3PD configuration to make sure there is an IP address or hostname assigned to LINK(1-8)_DEST. See the section on ‘‘Changing the G3PD and CVLAN Configuration’’ in Chapter 2; these instructions allow you to inspect the configuration for errors without changing any configuration details unless necessary.

■Connection errors — The G3PD tried to connect with the DEFINITY LAN Gateway and did not receive a response. There may be a problem on the DEFINITY LAN Gateway or with the G3PD configuration. Check that LINK(1-8)_DEST is the hostname or IP address of the DEFINITY LAN Gateway. After correcting any errors using G3install, use the ping command to verify the connections in both directions.

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TCP/IP bind errors — Check for an IP address mismatch between the LOCAL_IP address and the Bind error messages in the Tserver log.

TCP/IP software function call errors — These should be reported with any data recorded in the error log to the Services organization, if they persist.

■Can’t find or Missing destination/hostname error — Check that the hostname is correct and that the IP address is in the correct dotted-decimal notation form in the host file or on the domain name server. See the section on ‘‘Changing the G3PD and CVLAN Configuration’’ in Chapter 2; these instructions allow you to inspect the configuration for errors without changing any configuration details unless necessary.

Issue 1 — December 2002

DEFNETM.PDF — Avaya CT 1.2 4-15