Hughes Accessing the Net System Control Center for Connectivity and Management

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Chapter 2	HN9000 Satellite Modem User Guide –	System Control Center
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Note: These links take you to the same destinations as the button links at the top of each System Control Center page.

Diagnostic utilities link

Connectivity Test – Opens the Connectivity Test page, which can be used to test the connection between the satellite modem and the satellite. If you can access the satellite, there is no problem with your physical site connectivity between the modem (inside) and the radio assembly and antenna (outside). See Connectivity Test page on page 23.

Help link

View Help Topics – Opens the Help page, which includes a variety of topics such as recommended browser and TCP/IP settings.

Restart HN9000 restarts the satellite modem.

myHughesNet

Go to myHughesNet provides access to the HughesNet Web Portal, which contains a variety of useful tools, resources, and information. Access to the HughesNet portal is determined by your specific service plan.

From the HughesNet portal you can click the HughesNet Customer Care link to access a wide variety of support resources. For example, you can check online usage, test satellite speed, find troubleshooting scripts, manage passwords, access email, check your account and service plan information, and more. The specific portal information and available features are determined by your specific service plan.

System Control Center common features

Certain features are common to some or all of the System Control Center screens, as shown in Figure 9: Common features on System Control Center screens on page 11. These features and other common features are explained in the following sections.

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Contents HN9000 Satellite Modem User Guide Revision record Copyright 2008 Hughes Network Systems, LLCTrademarks Contents Conformance with standards and directives Table of Figures Accessing Local Area Connection Properties Windows XP Table of Tables Page Understanding safety messages Additional safety symbolsPage Scope and audience Page Contact Information Click the HughesNet Customer Care linkClick Email Us Click Chat with UsPage Satellite modem overview HN9000 satellite modemSupported configurations Single-host configurationSatellite modem specifications Specifications for the HN9000 satellite modemPower supply information Power supply specifications for the HN9000 satellite modemModem operating position Computer requirementsMicrosoft Windows Vista Home Basic Microsoft Windows XP, Professional or Home EditionApple Mac 9.0-10.5 excludes Networking requirementsSystem Control Center Accessing the System Control Center Creating a shortcut to the System Control CenterSystem Control Center home Text linksSystem Status links System Control Center common features Diagnostic utilities linkHelp link MyHughesNetButton links Button links on System Control Center screensButton Destination Description of destination System Status button Meaning of System Status button colorsButton color Meaning YellowLinks in left panel Status and information screensRed flag indicator System StatusState codes on status and information screens Reception Information System StatusTransmission Information Information about selected parametersTerminal Status Transmission InformationTerminal Status page top part System Information System Information page top partState codes State codesInstallation Commissioning phase State code State name Explanation Corrective actionError codes Viewing the state codes list Connectivity TestTerminal Connectivity Test HughesNet Tools Launching HughesNet Tools HughesNet Tools homeHave a Technical Problem Launching HughesNet ToolsHughesNet Tools home Support Library Helpful ToolsPage LEDs Front panel LEDs LAN port LEDsFront panel LEDs Front panel LED indicationsAppearance Satellite modem status Corrective action LAN port LEDs On bluePage Troubleshooting Cannot Access the System Control Center Testing connectivity to the satelliteClick Start Test Connectivity Test resultsHot cable connector Checking for viruses and firewall issuesComputer settings DhcpUnderstanding the modem address and computer address Private IP addressesPublic IP address Configuring a computer to use Dhcp If you dont know the modem’s public IP address…Multiple public IP addresses Configuring Windows Vista to use Dhcp Network connections Windows VistaClick Properties Click Start RunConfiguring Windows XP to use Dhcp Network connections Windows XPLocal Area Connection Properties Windows XP Configuring Windows 2000 to use Dhcp Accessing Local Area Connection Properties WindowsConfiguring a Mac computer to use Dhcp Internet Protocol Properties WindowsMac System Preferences menu Configuring a computer for a public IP address Configuring Windows Vista Public IP addressNetwork connections Windows Vista Configuring Windows XP Public IP address Accessing Local Area Connection Properties Windows XP Configuring Windows 2000 Public IP address Local Area Connection Properties Dialog Windows Configuring a Macintosh Public IP address Select Manually from the configure drop-down menu Configuring proxy settings Configuring Internet Explorer to not use a proxy serverConfiguring Netscape to not use a proxy server Select Tools Internet OptionsProxy settings in Netscape Preferences window Wireless network basics Ethernet wired network basics Home networkingWireless network basics Ethernet wired network basicsSatellite modem in a wired Ethernet home network Page Conformance with standards and directives HN9000 standards complianceCategory Standard Operational and safety requirements for Canada Electromagnetic interference EMIRepairs in Canada FCC PartCanada Class B warning Page Acronyms used in this Guide NetBEUITCP Index Index