Hughes HN9000 manual Launching HughesNet Tools, HughesNet Tools home, Have a Technical Problem

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Chapter 3	HN9000 Satellite Modem User Guide –	HughesNet Tools
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Launching HughesNet Tools

To launch HughesNet Tools from the Windows Start menu, click Start Programs HughesNet Tools.

You can also launch HughesNet Tools by double-clicking the HughesNet Tools shortcut on your computer desktop or by double-clicking the similar icon in the system tray in the lower right corner of your computer screen.

The HughesNet Tools home page opens, as shown in Figure 21: HughesNet Tools home page on page 26.

HughesNet Tools home page

The HughesNet Tools home page includes links to several useful tools, utilities, and information sites. Several of the tools run automatic tests when you click the link.

Figure 21: HughesNet Tools home page

I Have a Technical Problem

I Have a Technical Problem includes the following links:

I am Unable to Browse the Internet – This tool tests your Internet connection. If the test fails, the tool suggests options for solving the problem.

I Cannot Send or Receive Email – This tool tests your e-mail account, and attempts to correct the problem.

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Contents HN9000 Satellite Modem User Guide Copyright 2008 Hughes Network Systems, LLC Revision recordTrademarks Contents Conformance with standards and directives Table of Figures Accessing Local Area Connection Properties Windows XP Table of Tables Page Understanding safety messages Additional safety symbolsPage Scope and audience Page Contact Information Click the HughesNet Customer Care linkClick Email Us Click Chat with UsPage Satellite modem overview HN9000 satellite modemSupported configurations Single-host configurationSatellite modem specifications Specifications for the HN9000 satellite modemPower supply information Power supply specifications for the HN9000 satellite modemModem operating position Computer requirementsMicrosoft Windows Vista Home Basic Microsoft Windows XP, Professional or Home EditionApple Mac 9.0-10.5 excludes Networking requirementsSystem Control Center Accessing the System Control Center Creating a shortcut to the System Control CenterText links System Control Center homeSystem Status links System Control Center common features Diagnostic utilities linkHelp link MyHughesNetButton links on System Control Center screens Button linksButton Destination Description of destination System Status button Meaning of System Status button colorsButton color Meaning YellowLinks in left panel Status and information screensSystem Status Red flag indicatorState codes on status and information screens Reception Information System StatusTransmission Information Information about selected parametersTerminal Status Transmission InformationTerminal Status page top part System Information System Information page top partState codes State codesInstallation Commissioning phase State code State name Explanation Corrective actionError codes Viewing the state codes list Connectivity TestTerminal Connectivity Test HughesNet Tools Launching HughesNet Tools HughesNet Tools homeLaunching HughesNet Tools Have a Technical ProblemHughesNet Tools home Support Library Helpful ToolsPage LEDs Front panel LEDs LAN port LEDsFront panel LED indications Front panel LEDsAppearance Satellite modem status Corrective action LAN port LEDs On bluePage Troubleshooting Cannot Access the System Control Center Testing connectivity to the satelliteClick Start Test Connectivity Test resultsHot cable connector Checking for viruses and firewall issuesComputer settings DhcpPrivate IP addresses Understanding the modem address and computer addressPublic IP address If you dont know the modem’s public IP address… Configuring a computer to use DhcpMultiple public IP addresses Configuring Windows Vista to use Dhcp Network connections Windows VistaClick Properties Click Start RunConfiguring Windows XP to use Dhcp Network connections Windows XPLocal Area Connection Properties Windows XP Configuring Windows 2000 to use Dhcp Accessing Local Area Connection Properties WindowsConfiguring a Mac computer to use Dhcp Internet Protocol Properties WindowsMac System Preferences menu Configuring a computer for a public IP address Configuring Windows Vista Public IP addressNetwork connections Windows Vista Configuring Windows XP Public IP address Accessing Local Area Connection Properties Windows XP Configuring Windows 2000 Public IP address Local Area Connection Properties Dialog Windows Configuring a Macintosh Public IP address Select Manually from the configure drop-down menu Configuring proxy settings Configuring Internet Explorer to not use a proxy serverConfiguring Netscape to not use a proxy server Select Tools Internet OptionsProxy settings in Netscape Preferences window Wireless network basics Ethernet wired network basics Home networkingWireless network basics Ethernet wired network basicsSatellite modem in a wired Ethernet home network Page HN9000 standards compliance Conformance with standards and directivesCategory Standard Operational and safety requirements for Canada Electromagnetic interference EMIRepairs in Canada FCC PartCanada Class B warning Page Acronyms used in this Guide NetBEUITCP Index Index