Hughes
HN9000
manual
Table of Figures
Troubleshooting
Specifications
Code list
Error messages
Additional safety symbols
Red flag indicator
Wireless network basics
Supported configurations
Have a Technical Problem
Diagnostic utilities link
Page 5
Table of Figures
Figure 1: HN9000 satellite modem
1
Figure 2:
Single-host
configuration
2
Figure 3:
Multiple-host
configuration in an Ethernet wired LAN
2
Figure 4: Private network configuration
3
Figure 5: Power supply for the HN9000 satellite modem
4
Figure 6: HN9000 in vertical position
5
Figure 7: Icon for creating shortcut
8
Figure 8: System Control Center home page
9
Figure 9: Common features on System Control Center screens
11
Figure 10: System Control Center button links
11
Figure 11: Format of status and information screens
13
Figure 12: Example of a state code
14
Figure 13: Red flag problem indicator
14
Figure 14: System Status page
15
Figure 15: Reception Information page
16
Figure 16: Transmission Information page
17
Figure 17: Terminal Status page (top part)
19
Figure 18: System Information page (top part)
19
Figure 19: Examples of state codes
20
Figure 20: Terminal Connectivity Test page
24
Figure 21: HughesNet Tools home page
26
Figure 22: Front panel LEDs on the HN9000 modem
30
Figure 23: LAN port LEDs
31
Figure 24: Satellite loopback connectivity test
34
Figure 25: Terminal Connectivity Test page
35
Figure 26: Connectivity Test results page
35
Figure 27: Example of Addressing parameters showing available private IP addresses
38
Figure 28: Example of Addressing parameters showing one available public IP address
38
Figure 29: Network connections – Windows Vista
40
Figure 30: Local Area Connection Properties – Windows Vista
41
Figure 31: Internet Protocol Properties – Windows Vista
41
Figure 32: Network connections – Windows XP
42
Figure 33: Local Area Connection Properties – Windows XP
43
Figure 34: Internet Protocol Properties – Windows XP
43
Figure 35: Accessing Local Area Connection Properties – Windows 2000
51
Figure 36: Local Area Connection Properties Dialog – Windows 2000
52
Figure 37: Internet Protocol Properties – Windows 2000
52
Figure 38: Mac System Preferences menu
46
Figure 39: Mac Network screen
51
Figure 40: Select DHCP from the configure
drop-down
menu
47
Figure 41: Network connections – Windows Vista
48
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Contents
HN9000 Satellite Modem User Guide
Trademarks
Revision record
Copyright 2008 Hughes Network Systems, LLC
Contents
Conformance with standards and directives
Table of Figures
Accessing Local Area Connection Properties Windows XP
Table of Tables
Page
Additional safety symbols
Understanding safety messages
Page
Scope and audience
Page
Click the HughesNet Customer Care link
Contact Information
Click Email Us
Click Chat with Us
Page
HN9000 satellite modem
Satellite modem overview
Single-host configuration
Supported configurations
Specifications for the HN9000 satellite modem
Satellite modem specifications
Power supply specifications for the HN9000 satellite modem
Power supply information
Computer requirements
Modem operating position
Microsoft Windows XP, Professional or Home Edition
Microsoft Windows Vista Home Basic
Apple Mac 9.0-10.5 excludes
Networking requirements
System Control Center
Creating a shortcut to the System Control Center
Accessing the System Control Center
System Status links
System Control Center home
Text links
Diagnostic utilities link
System Control Center common features
Help link
MyHughesNet
Button Destination Description of destination
Button links
Button links on System Control Center screens
Meaning of System Status button colors
System Status button
Button color Meaning
Yellow
Status and information screens
Links in left panel
State codes on status and information screens
Red flag indicator
System Status
System Status
Reception Information
Information about selected parameters
Transmission Information
Transmission Information
Terminal Status
Terminal Status page top part
System Information page top part
System Information
State codes
State codes
State code State name Explanation Corrective action
Installation Commissioning phase
Error codes
Connectivity Test
Viewing the state codes list
Terminal Connectivity Test
Launching HughesNet Tools HughesNet Tools home
HughesNet Tools
HughesNet Tools home
Have a Technical Problem
Launching HughesNet Tools
Helpful Tools
Support Library
Page
Front panel LEDs LAN port LEDs
LEDs
Appearance Satellite modem status Corrective action
Front panel LEDs
Front panel LED indications
On blue
LAN port LEDs
Page
Troubleshooting
Testing connectivity to the satellite
Cannot Access the System Control Center
Connectivity Test results
Click Start Test
Checking for viruses and firewall issues
Hot cable connector
Dhcp
Computer settings
Public IP address
Understanding the modem address and computer address
Private IP addresses
Multiple public IP addresses
Configuring a computer to use Dhcp
If you dont know the modem’s public IP address…
Network connections Windows Vista
Configuring Windows Vista to use Dhcp
Click Start Run
Click Properties
Network connections Windows XP
Configuring Windows XP to use Dhcp
Local Area Connection Properties Windows XP
Accessing Local Area Connection Properties Windows
Configuring Windows 2000 to use Dhcp
Internet Protocol Properties Windows
Configuring a Mac computer to use Dhcp
Mac System Preferences menu
Configuring Windows Vista Public IP address
Configuring a computer for a public IP address
Network connections Windows Vista
Configuring Windows XP Public IP address
Accessing Local Area Connection Properties Windows XP
Configuring Windows 2000 Public IP address
Local Area Connection Properties Dialog Windows
Configuring a Macintosh Public IP address
Select Manually from the configure drop-down menu
Configuring Internet Explorer to not use a proxy server
Configuring proxy settings
Configuring Netscape to not use a proxy server
Select Tools Internet Options
Proxy settings in Netscape Preferences window
Home networking
Wireless network basics Ethernet wired network basics
Ethernet wired network basics
Wireless network basics
Satellite modem in a wired Ethernet home network
Page
Category Standard
Conformance with standards and directives
HN9000 standards compliance
Electromagnetic interference EMI
Operational and safety requirements for Canada
Repairs in Canada
FCC Part
Canada Class B warning
Page
NetBEUI
Acronyms used in this Guide
TCP
Index
Index
Related pages
Réinstallation Portes et charnières for Maytag W10214257A
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