Hughes HN9000 Cannot Access the System Control Center, Testing connectivity to the satellite

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Chapter 5	HN9000 Satellite Modem User Guide –	Troubleshooting
	1037577-0001 Rev. A

Cannot Access the System Control Center

Follow these steps if you cannot access the System Control Center after installation of the satellite modem.

1.If the modem is using a private IP address, confirm that DHCP is enabled on the computer. This procedure is explained in Configuring a computer to use DHCP on page 39.

2.Open a web browser on a computer connected to the satellite modem.

3.In the browser address bar, type www.systemcontrolcenter.com or 192.168.0.1 and press Enter.

Note: To use 192.168.0.1, the satellite modem must be configured for a private IP address, and DHCP must be enabled on the computer.

If the System Control Center does not appear, continue with the remaining steps.

4.Make sure that the satellite modem is powered up. The Power and LAN LEDs should be continuously lit—except that the LAN LED may blink if there is LAN activity.

5.Make sure the DC power cord adapter is securely attached to the satellite modem.

6.If the LEDs are off, make sure the Ethernet cable is securely attached to the satellite modem and the computer.

7.If you still cannot access the System Control Center, contact Hughes Customer Care for assistance.

Testing connectivity to the satellite

If you have problems connecting to the Internet, you can use the Connectivity Test page to test connectivity between the modem and the satellite. This connectivity test sends test messages on a loop from the modem to the satellite and back to the modem, as shown in Figure 24: Satellite loopback connectivity test on page 34. If the test succeeds, it verifies that the modem can connect to the satellite.

Figure 24: Satellite loopback connectivity test

1.To conduct this test from any System Control Center page, click Connectivity Test in the left panel. The initial Terminal Connectivity Test page appears.

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Contents HN9000 Satellite Modem User Guide Revision record Copyright 2008 Hughes Network Systems, LLCTrademarks Contents Conformance with standards and directives Table of Figures Accessing Local Area Connection Properties Windows XP Table of Tables Page Understanding safety messages Additional safety symbolsPage Scope and audience Page Contact Information Click the HughesNet Customer Care linkClick Email Us Click Chat with UsPage Satellite modem overview HN9000 satellite modemSupported configurations Single-host configurationSatellite modem specifications Specifications for the HN9000 satellite modemPower supply information Power supply specifications for the HN9000 satellite modemModem operating position Computer requirementsMicrosoft Windows Vista Home Basic Microsoft Windows XP, Professional or Home EditionApple Mac 9.0-10.5 excludes Networking requirementsSystem Control Center Accessing the System Control Center Creating a shortcut to the System Control CenterSystem Control Center home Text linksSystem Status links System Control Center common features Diagnostic utilities linkHelp link MyHughesNetButton links Button links on System Control Center screensButton Destination Description of destination System Status button Meaning of System Status button colorsButton color Meaning YellowLinks in left panel Status and information screensRed flag indicator System StatusState codes on status and information screens Reception Information System StatusTransmission Information Information about selected parametersTerminal Status Transmission InformationTerminal Status page top part System Information System Information page top partState codes State codesInstallation Commissioning phase State code State name Explanation Corrective actionError codes Viewing the state codes list Connectivity TestTerminal Connectivity Test HughesNet Tools Launching HughesNet Tools HughesNet Tools homeHave a Technical Problem Launching HughesNet ToolsHughesNet Tools home Support Library Helpful ToolsPage LEDs Front panel LEDs LAN port LEDsFront panel LEDs Front panel LED indicationsAppearance Satellite modem status Corrective action LAN port LEDs On bluePage Troubleshooting Cannot Access the System Control Center Testing connectivity to the satelliteClick Start Test Connectivity Test resultsHot cable connector Checking for viruses and firewall issuesComputer settings DhcpUnderstanding the modem address and computer address Private IP addressesPublic IP address Configuring a computer to use Dhcp If you dont know the modem’s public IP address…Multiple public IP addresses Configuring Windows Vista to use Dhcp Network connections Windows VistaClick Properties Click Start RunConfiguring Windows XP to use Dhcp Network connections Windows XPLocal Area Connection Properties Windows XP Configuring Windows 2000 to use Dhcp Accessing Local Area Connection Properties WindowsConfiguring a Mac computer to use Dhcp Internet Protocol Properties WindowsMac System Preferences menu Configuring a computer for a public IP address Configuring Windows Vista Public IP addressNetwork connections Windows Vista Configuring Windows XP Public IP address Accessing Local Area Connection Properties Windows XP Configuring Windows 2000 Public IP address Local Area Connection Properties Dialog Windows Configuring a Macintosh Public IP address Select Manually from the configure drop-down menu Configuring proxy settings Configuring Internet Explorer to not use a proxy serverConfiguring Netscape to not use a proxy server Select Tools Internet OptionsProxy settings in Netscape Preferences window Wireless network basics Ethernet wired network basics Home networkingWireless network basics Ethernet wired network basicsSatellite modem in a wired Ethernet home network Page Conformance with standards and directives HN9000 standards complianceCategory Standard Operational and safety requirements for Canada Electromagnetic interference EMIRepairs in Canada FCC PartCanada Class B warning Page Acronyms used in this Guide NetBEUITCP Index Index