Hughes HN9000 manual State codes

Page 34

Chapter 2

HN9000 Satellite Modem User Guide –

System Control Center

 

1037577-0001 Rev. A

 

Addressing – Contains addressing information such as LAN port address and subnet mask and available public IP addresses (if any, depending on your service plan).

Software Features – This section lists the optional features and provides information on whether they are currently active. These features are enabled or disabled per your service plan and cannot be changed locally.

State codes

A state code is a number that indicates the operational state of the satellite modem. Some state codes indicate an error condition. State codes are identified as State code followed by a number from 1 – 35. They are displayed with an explanation in words, as shown in the following example.

State codes appear on screens displayed during a hard reboot (when power is removed and then restored) and on System Control Center pages.

Figure 19: Examples of state codes

Table 5: State codes on page 20 lists and explains all HN9000 state codes.

In the state code table, modem refers to the satellite modem.

Table 5: State codes

State code

State name

Explanation

Corrective action

 

 

Installation – Boot phase

 

1

Starting Up in Boot

Satellite modem is starting up in boot

Transient – No action is necessary.

 

 

phase.

 

2

Waiting for Installation

Modem has not been installed, and

Transient – No action is necessary.

 

Parameters

installation parameters have not been

 

 

 

submitted.

 

3

Coarse Pointing in

Antenna pointing is in progress

 

Progress

(coarse or fine pointing). Occurs

 

 

during modem installation only.

Transient – No action is necessary.

4

Acquiring Beacon in Boot

Occurs during Auto modem

Transient – No action is necessary.

 

 

replacement only: Modem is searching

 

 

 

for beacon.

 

5

Acquiring PTP SNR in

Occurs during Auto modem

Transient – No action is necessary.

 

Boot

replacement only: Modem is searching

 

 

 

for point-to-point signal.

 

6

Waiting for Uplink

Modem is waiting for installer to

Installer should switch polarization.

 

Polarization Change

switch uplink polarization at the radio

 

 

 

assembly. Occurs during installation

 

 

 

only.

 

20

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Contents HN9000 Satellite Modem User Guide Copyright 2008 Hughes Network Systems, LLC Revision recordTrademarks Contents Conformance with standards and directives Table of Figures Accessing Local Area Connection Properties Windows XP Table of Tables Page Understanding safety messages Additional safety symbolsPage Scope and audience Page Click Email Us Contact InformationClick the HughesNet Customer Care link Click Chat with UsPage Satellite modem overview HN9000 satellite modemSupported configurations Single-host configurationSatellite modem specifications Specifications for the HN9000 satellite modemPower supply information Power supply specifications for the HN9000 satellite modemModem operating position Computer requirementsApple Mac 9.0-10.5 excludes Microsoft Windows Vista Home BasicMicrosoft Windows XP, Professional or Home Edition Networking requirementsSystem Control Center Accessing the System Control Center Creating a shortcut to the System Control CenterText links System Control Center homeSystem Status links Help link System Control Center common featuresDiagnostic utilities link MyHughesNetButton links on System Control Center screens Button linksButton Destination Description of destination Button color Meaning System Status buttonMeaning of System Status button colors YellowLinks in left panel Status and information screensSystem Status Red flag indicatorState codes on status and information screens Reception Information System StatusTransmission Information Information about selected parametersTerminal Status Transmission InformationTerminal Status page top part System Information System Information page top partState codes State codesInstallation Commissioning phase State code State name Explanation Corrective actionError codes Viewing the state codes list Connectivity TestTerminal Connectivity Test HughesNet Tools Launching HughesNet Tools HughesNet Tools homeLaunching HughesNet Tools Have a Technical ProblemHughesNet Tools home Support Library Helpful ToolsPage LEDs Front panel LEDs LAN port LEDsFront panel LED indications Front panel LEDsAppearance Satellite modem status Corrective action LAN port LEDs On bluePage Troubleshooting Cannot Access the System Control Center Testing connectivity to the satelliteClick Start Test Connectivity Test resultsHot cable connector Checking for viruses and firewall issuesComputer settings DhcpPrivate IP addresses Understanding the modem address and computer addressPublic IP address If you dont know the modem’s public IP address… Configuring a computer to use DhcpMultiple public IP addresses Configuring Windows Vista to use Dhcp Network connections Windows VistaClick Properties Click Start RunConfiguring Windows XP to use Dhcp Network connections Windows XPLocal Area Connection Properties Windows XP Configuring Windows 2000 to use Dhcp Accessing Local Area Connection Properties WindowsConfiguring a Mac computer to use Dhcp Internet Protocol Properties WindowsMac System Preferences menu Configuring a computer for a public IP address Configuring Windows Vista Public IP addressNetwork connections Windows Vista Configuring Windows XP Public IP address Accessing Local Area Connection Properties Windows XP Configuring Windows 2000 Public IP address Local Area Connection Properties Dialog Windows Configuring a Macintosh Public IP address Select Manually from the configure drop-down menu Configuring Netscape to not use a proxy server Configuring proxy settingsConfiguring Internet Explorer to not use a proxy server Select Tools Internet OptionsProxy settings in Netscape Preferences window Wireless network basics Ethernet wired network basics Home networkingWireless network basics Ethernet wired network basicsSatellite modem in a wired Ethernet home network Page HN9000 standards compliance Conformance with standards and directivesCategory Standard Repairs in Canada Operational and safety requirements for CanadaElectromagnetic interference EMI FCC PartCanada Class B warning Page Acronyms used in this Guide NetBEUITCP Index Index