Hughes HN9000 manual Launching HughesNet Tools HughesNet Tools home

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Chapter

3

HughesNet Tools

Topics:

•Launching HughesNet Tools

•HughesNet Tools home page

HughesNet Tools is a suite of software tools installed on the computer that is connected to the satellite modem during service activation. If for any reason HughesNet Tools is not installed on your computer, you can download it from www.myhughesnet.com. (Click the HughesNet Customer Care link, click Tools, and then clink the link to download HughesNet Tools.)

HughesNet Tools:

•Can help you solve Internet browsing problems.

•Provides enhanced Internet security and improved performance for your computer.

•Provides convenient access to helpful support documents and phone numbers for contacting Hughes Customer Care.

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Contents HN9000 Satellite Modem User Guide Revision record Copyright 2008 Hughes Network Systems, LLCTrademarks Contents Conformance with standards and directives Table of Figures Accessing Local Area Connection Properties Windows XP Table of Tables Page Additional safety symbols Understanding safety messagesPage Scope and audience Page Click Chat with Us Contact InformationClick the HughesNet Customer Care link Click Email UsPage HN9000 satellite modem Satellite modem overviewSingle-host configuration Supported configurationsSpecifications for the HN9000 satellite modem Satellite modem specificationsPower supply specifications for the HN9000 satellite modem Power supply informationComputer requirements Modem operating positionNetworking requirements Microsoft Windows Vista Home BasicMicrosoft Windows XP, Professional or Home Edition Apple Mac 9.0-10.5 excludesSystem Control Center Creating a shortcut to the System Control Center Accessing the System Control CenterSystem Control Center home Text linksSystem Status links MyHughesNet System Control Center common featuresDiagnostic utilities link Help linkButton links Button links on System Control Center screensButton Destination Description of destination Yellow System Status buttonMeaning of System Status button colors Button color MeaningStatus and information screens Links in left panelRed flag indicator System StatusState codes on status and information screens System Status Reception InformationInformation about selected parameters Transmission InformationTransmission Information Terminal StatusTerminal Status page top part System Information page top part System InformationState codes State codesState code State name Explanation Corrective action Installation Commissioning phaseError codes Connectivity Test Viewing the state codes listTerminal Connectivity Test Launching HughesNet Tools HughesNet Tools home HughesNet ToolsHave a Technical Problem Launching HughesNet ToolsHughesNet Tools home Helpful Tools Support LibraryPage Front panel LEDs LAN port LEDs LEDsFront panel LEDs Front panel LED indicationsAppearance Satellite modem status Corrective action On blue LAN port LEDsPage Troubleshooting Testing connectivity to the satellite Cannot Access the System Control CenterConnectivity Test results Click Start TestChecking for viruses and firewall issues Hot cable connectorDhcp Computer settingsUnderstanding the modem address and computer address Private IP addressesPublic IP address Configuring a computer to use Dhcp If you dont know the modem’s public IP address…Multiple public IP addresses Network connections Windows Vista Configuring Windows Vista to use DhcpClick Start Run Click PropertiesNetwork connections Windows XP Configuring Windows XP to use DhcpLocal Area Connection Properties Windows XP Accessing Local Area Connection Properties Windows Configuring Windows 2000 to use DhcpInternet Protocol Properties Windows Configuring a Mac computer to use DhcpMac System Preferences menu Configuring Windows Vista Public IP address Configuring a computer for a public IP addressNetwork connections Windows Vista Configuring Windows XP Public IP address Accessing Local Area Connection Properties Windows XP Configuring Windows 2000 Public IP address Local Area Connection Properties Dialog Windows Configuring a Macintosh Public IP address Select Manually from the configure drop-down menu Select Tools Internet Options Configuring proxy settingsConfiguring Internet Explorer to not use a proxy server Configuring Netscape to not use a proxy serverProxy settings in Netscape Preferences window Home networking Wireless network basics Ethernet wired network basicsEthernet wired network basics Wireless network basicsSatellite modem in a wired Ethernet home network Page Conformance with standards and directives HN9000 standards complianceCategory Standard FCC Part Operational and safety requirements for CanadaElectromagnetic interference EMI Repairs in CanadaCanada Class B warning Page NetBEUI Acronyms used in this GuideTCP Index Index