GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Hospitality Operations |
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Hospitality Services Overview | 7 |
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Messaging Services
When a guest has a message, the message waiting lamp on a guest’s telephone can be turned on by the INTUITY Lodging messaging system, by the PMS, or by the console attendant. When guests retrieve all of their messages, the voice messaging system turns their message waiting lamps off. The INTUITY Lodging system greetings (the prompts heard when guests retrieve their messages) are available in a number of languages. You can use one language as the default, but you can also specify other languages as required by your guests.
NOTE:
To provide guest fax messaging services, a separate telephone number for receiving these messages must be provided.
If your switch is not equipped with voice messaging, the front desk personnel can take messages manually and can turn on the guest’s message waiting lamp. When a guest calls the front desk to get his or her messages, the front desk personnel can manually turn off the guest’s message waiting lamp.
Flexibility
In hotels with meeting facilities where there is an occasional need for telephone service in the meeting rooms, the Terminal Translation Initialization (TTI) feature is available. With TTI, ports are translated as “administered, but inactive.” When the port needs to be activated, a hotel communications staff member plugs a telephone into the desired jack. He or she enters a feature access code, a security password, and an extension number. The telephone now is available for that room. When the telephone is to be removed, the removal code is entered, followed by the password and the extension number. This arrangement requires that the hotel have a port from the switch wired to every possible jack in the meeting rooms, which can have