Avaya Enterprise Communications Server manual Retrieving Messages from Your Room

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GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Guest Operations	15

Retrieving Messages

Usually, guests will retrieve their voice messages from their rooms, but they may also need to retrieve their messages from other guest rooms, from a house telephone, or from a location away from the property. When retrieving messages from other locations, passwords assigned at check-in are used for guest security. If personal greetings are allowed on the voice messaging system, guests also can create a personal greeting that callers will hear during the guest’s stay.

NOTE:

The procedures given in this section apply to the INTUITY Lodging voice messaging product. If your installation is using a different voice messaging system, use the instructions provided with that system. Refer to the INTUITY Lodging Administration and Feature Operations for more information about voice and fax messaging services.

These procedures need to be communicated to your guests. You also can provide them a Guest Quick Reference Card to help them use the INTUITY Lodging voice messaging.

Retrieving Messages from Your Room

1.Call the message retrieval telephone number.

■Listen to the message retrieval greeting and the notification of the number and type of messages. Messages may be voice, fax, or text. Text messages are usually written messages collected at the front desk.

■Messages are played one at a time. Each message is prefaced with the time, day, and date it was received. Fax messages are always presented after the voice messages have been accessed. Refer to ‘‘Retrieving Fax Messages’’ on page 17 .

2.After each message is played, you may do any of the following:

■

■

Press the 2 button to replay the message.

Press the 3 button to delete the message and listen to the next message.

■Press the 4 button to save the current message and listen to the next message (this option is administerable and may not be available on every system).

■Press the 0 button to transfer to an attendant for assistance or to retrieve text messages.

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Contents Definity Comments Contents Index Purpose Reasons for ReissueConventions OrganizationChange system-parameters hospitality Related Documents Telephone Support Guest ServicesPMS Integration Flexibility Messaging ServicesGuestWorks and Definity ECS Release Automatic Wakeup Guest OperationsAdd Your Wakeup Call With Speech SynthesizerWith Wakeup Activation Via Tones Change or Delete Your Wakeup CallAdd or Change Your Wakeup Call Delete Your Wakeup Call Do Not Disturb Enter a Do Not Disturb Request Feature Dial Access CodeDeactivate Do Not Disturb Feature Button Activate Do Not Disturb Feature ButtonEmergency Access to the Attendant Retrieving Messages from Your Room Retrieving MessagesSecurity Alert Retrieving Messages from Locations Other Than Your RoomRetrieving Fax Messages Recording a Personal Greeting Changing Your Password Dial by Name Front Desk Operations Attendant Backup Check-In Check-In/Check-OutAssigning did Numbers to Guest Rooms If no, the following displays Changing to a New Automatic did Number Viewing did Number AssignmentsRemoving a did Number Assignment Changing to a New VIP did NumberStation Hunt Before Coverage Suite Check-InCheck-Out Automatic Wakeup GuestWorks and Definity ECS Release Single Wakeup User OperationThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time This indicates that the wakeup procedure was successful Dailyy Daily WakeupWakeup Message Vipy VIP WakeupAnswer the VIP wakeup notification call GuestWorks and Definity ECS Release Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Change Class of Restriction COR by Feature Access Code FAC GuestWorks and Definity ECS Release Do Not Disturb Go to Step Activate Do Not Disturb for One RoomCancel Do Not Disturb for One Room Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb for a Group of Rooms Message Waiting Notification Call Accounting Alarms PMS AlarmsCrisis Alert Maid Status, Housekeeping Status, Room Occupancy Recorded Announcements User Operation GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Voice Messaging Operations Administrative Mailbox on an Intuity SystemConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Call Accounting Operations Night Audit ProceduresEnd-of-Week/End-of-Month Audit Procedures Detail Reports Printing Key ReportsCost Reports Deleting Call Records GuestWorks and Definity ECS Release Housekeeping Staff Operations Status Codes How to Call In Your Work StatusHousekeeping Status Codes and Meanings Feature Access Code Guest Designated Room Telephone MeaningGuestWorks and Definity ECS Release Reports Administration ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Log Printer Printer ReportsJournal Schedule Printer Buffering Messages During Printer Failure Following is an example of a journal printer reportPrinter Type Status Events GuestWorks and Definity ECS Release Guest Operations Artwork Guest Operations Artwork Disturb Not Do Automatic Wakeup GuestWorks and Definity ECS Release Wakeup Dual Wakeup Automatic Automatic Wakeup Single Wakeup GuestWorks and Definity ECS Release Name by Dial GuestWorks and Definity ECS Release Index Index GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release