Avaya Enterprise Communications Server manual Housekeeping Staff Operations

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Housekeeping Staff Operations	75

Housekeeping Staff Operations

Housekeepers can update housekeeping status information in two ways:

■

■

Using telephones in guest rooms

Using designated telephones in other locations, such as a laundry room or a house telephone.

If guest room telephones are used, six status feature access codes can be assigned for the housekeeper to use for transmitting information. If designated telephones are used, four status feature access codes can be assigned. You can assign any meaning to the codes, but the meanings must match those assigned in the PMS.

NOTE:

The guest room feature access codes can be used only from rooms that have a “client-room” class of service. The designated telephone feature access codes can be used from any telephone that has console-permission class of service.

After a feature access code has been entered from a guest room, the housekeeper can be prompted, by a second dial tone, to send more data by using six additional digits. These digits can carry information such as a personal identification code.

After a status feature access code has been entered from a designated telephone, the switch prompts the housekeeper for a room extension number and, if required, additional digits.

The instructions on ‘‘How to Call In Your Work Status’’ on page 76 describe how to enter the different housekeeping codes. On ‘‘Housekeeping Status Codes and Meanings’’ on page 77 , fill in your specific housekeeping status feature access codes and meanings, photocopy both pages, and then give them to your housekeeping staff.