Avaya Enterprise Communications Server manual Status Codes, How to Call In Your Work Status

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GuestWorks and DEFINITY ECS Release 9

Issue 1

Hospitality Operations 555-231-742

November 2000

Hospitality Operations

 

Housekeeping Staff Operations

76

 

 

Status Codes

Although the housekeeping status codes may be defined to represent any of several different states, here is a suggested way to use the different housekeeping status codes. Note that the suggested meanings of the first four codes are the same whether entered from a designated telephone or from a guest room. The feature access codes shown are only examples.

Feature Access Code

 

 

 

 

Guest

Designated

 

Room

Telephone

Suggested Meaning

 

 

 

31

21

Needs cleaning

 

 

 

32

22

Being cleaned

 

 

 

33

23

Clean

 

 

 

34

24

Needs plumber

 

 

 

35

N/A

Needs inspection

 

 

 

36

N/A

On hold for repairs

 

 

 

How to Call In Your Work Status

While you are cleaning the guest rooms, you need to let your supervisor know where you are and the condition of the guest rooms. To do this, use the telephone in the room you are cleaning or a designated telephone assigned by your supervisor (in the laundry room, for example). You do not have to say anything — you enter the numbers that your supervisor will give you. Each of the numbers has a specific meaning. Your message will go to a computer, and your supervisor will get the status later.

To update your work status from a guest room, do the following:

1.Using the telephone in the guest room, pick up the handset and enter the status feature access code that corresponds with your current status. For example, if you check the room and it needs cleaning, press 31.

2.If you hear another dial tone, enter your identification code (a 1- to 6-digit number). Once the code has been accepted, you will hear confirmation tone (a 3-burst tone). Hang up the handset, and continue with your work.

NOTE:

You should wait until you hear a confirmation tone to ensure that the update was accepted by the system. It may take up to 4 seconds to hear the confirmation tone.

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Contents Definity Comments Contents Index Reasons for Reissue PurposeOrganization ConventionsChange system-parameters hospitality Related Documents Guest Services Telephone SupportPMS Integration Messaging Services FlexibilityGuestWorks and Definity ECS Release Guest Operations Automatic WakeupWith Speech Synthesizer Add Your Wakeup CallAdd or Change Your Wakeup Call Change or Delete Your Wakeup CallWith Wakeup Activation Via Tones Delete Your Wakeup Call Enter a Do Not Disturb Request Feature Dial Access Code Do Not DisturbEmergency Access to the Attendant Activate Do Not Disturb Feature ButtonDeactivate Do Not Disturb Feature Button Retrieving Messages Retrieving Messages from Your RoomRetrieving Messages from Locations Other Than Your Room Security AlertRetrieving Fax Messages Recording a Personal Greeting Changing Your Password Dial by Name Front Desk Operations Attendant Backup Check-In/Check-Out Check-InAssigning did Numbers to Guest Rooms If no, the following displays Viewing did Number Assignments Changing to a New Automatic did NumberChanging to a New VIP did Number Removing a did Number AssignmentSuite Check-In Station Hunt Before CoverageCheck-Out Automatic Wakeup GuestWorks and Definity ECS Release User Operation Single WakeupThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time This indicates that the wakeup procedure was successful Daily Wakeup DailyyWakeup Message VIP Wakeup VipyAnswer the VIP wakeup notification call GuestWorks and Definity ECS Release Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Change Class of Restriction COR by Feature Access Code FAC GuestWorks and Definity ECS Release Do Not Disturb Activate Do Not Disturb for One Room Go to StepCancel Do Not Disturb for One Room Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb for a Group of Rooms Message Waiting Notification Crisis Alert PMS AlarmsCall Accounting Alarms Maid Status, Housekeeping Status, Room Occupancy Recorded Announcements User Operation GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Administrative Mailbox on an Intuity System Voice Messaging OperationsConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Night Audit Procedures Call Accounting OperationsEnd-of-Week/End-of-Month Audit Procedures Printing Key Reports Detail ReportsCost Reports Deleting Call Records GuestWorks and Definity ECS Release Housekeeping Staff Operations How to Call In Your Work Status Status CodesFeature Access Code Guest Designated Room Telephone Meaning Housekeeping Status Codes and MeaningsGuestWorks and Definity ECS Release Administration Reports ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Journal Schedule Printer Printer ReportsLog Printer Following is an example of a journal printer report Buffering Messages During Printer FailurePrinter Type Status Events GuestWorks and Definity ECS Release Guest Operations Artwork Guest Operations Artwork Disturb Not Do Automatic Wakeup GuestWorks and Definity ECS Release Wakeup Dual Wakeup Automatic Automatic Wakeup Single Wakeup GuestWorks and Definity ECS Release Name by Dial GuestWorks and Definity ECS Release Index Index GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release