Avaya Enterprise Communications Server manual Controlled Restrictions

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Front Desk Operations	44

Controlled Restrictions

The Controlled Restrictions feature allows you to activate different types of calling restrictions on guest room telephones. The restriction types include the following:

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Outward — The guest cannot place calls to the public network.

Station-to-Station — Guests cannot place or receive calls between guest rooms or administrative staff telephones.

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Termination — The guest cannot receive any calls.

Total — The guest cannot place or receive any calls.

Toll — The guest cannot place toll calls, but can place free local calls.

The ways to activate controlled restrictions are as follows:

■When you check in a guest, all controlled restrictions are removed from the room telephone. When the guest checks out, Outward Restriction is enabled for the room telephone.

■When you or a guest sets up a Do Not Disturb request, Termination Restriction is enabled for the room telephone.

■Using a feature access code from the attendant console or from a telephone with console permissions, you can enable any of the controlled restrictions for a guest room telephone.

■Using a feature access code from the attendant console or from a telephone with console permissions, you can enable any of the controlled restrictions for the telephones in a group of guest rooms. This grouping is based on the administered Class of Restriction (COR).

■Using the PMS, you can enable any of the individual controlled restrictions plus some predefined combinations. These combinations include the following:

—Outward and station-to-station or toll

—Outward and termination

—Station-to-station or toll and termination.

NOTE:

Since current PMS products do not automatically recognize the Toll Restriction feature, PMS terminal users must be instructed that Toll Restriction may be substituted for either Outward or Station-to-Station Restriction.