GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations 555-231-742 | November 2000 |
Hospitality Operations | |
Front Desk Operations | 24 |
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Assigning DID Numbers to Guest Rooms
Two methods can be used to assign a Direct Inward Dialing (DID) number to a guest’s room:
Automatic selection of DID numbers by the switch or via the PMS
Custom selection of VIP DID numbers by the person checking in the guest.
Automatic Selection of DID Numbers for Guest Rooms allows you to give a guest, upon check-in, a phone number that provides direct dial access to the guest’s room. In the case of Automatic Selection of DID Numbers, the switch automatically chooses a number from a rotating list of available DID numbers that can be assigned to a guest’s room. In the case of Custom Selection of VIP DID Numbers, the person checking the guest in chooses a number from a special reserved list of numbers available for assignment to a guest’s room. Both of these processes provide a measure of privacy to your guests because providing the phone number does not give away the room number.
Callers would use a 7- to 10-digit number from outside of the hotel. For calls from inside the hotel, the callers would use either the room/extension number or the DID number.
For example, in the case of Automatic Selection of DID Numbers, when a check-in is done via the Check-inbutton on the console or via a PMS, the switch assigns a DID number to the checked-in room from a list that is assigned at the switch. All calls made to the DID number are directed to the room as if the room were called directly.
Similarly, in the case of Custom Selection of VIP DID Numbers, when a check-in is done via the VIP Check-inbutton on the console or via a PMS, the person checking the guest in assigns a VIP DID number to the checked-in room from a reserved list of numbers that can be used for special guests. As is the case with Automatic Selection of DID Numbers, all calls made to the VIP DID number are directed to the room as if the room were called directly.
NOTE:
The following process is written based on the assumption that you have established a dial plan and that you have administered all DID numbers as XDID station types and all VIP DID numbers as XDIDVIP station types on the Station screen. Neither the XDID nor the XDIDVIP extension numbers should have a “Client Room” class of service.
