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Copyright  2000, Avaya Inc.

All Rights Reserved

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353. Outside of the United States and Canada, contact your Avaya representative.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of your company's telecommunications equipment) by some party.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

•Utilization (of capabilities special to the accessed equipment)

•Theft (such as, of intellectual property, financial assets, or toll-facil- ity access)

•Eavesdropping (privacy invasions to humans)

•Mischief (troubling, but apparently innocuous, tampering)

•Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Your Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - an Avaya customer's system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

•Installation documents

•System administration documents

•Security documents

•Hardware-/software-based security tools

•Shared information between you and your peers

•Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure your:

•Avaya-provided telecommunications systems and their interfaces

•Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

•Any other equipment networked to your Avaya products.

Federal Communications Commission Statement

Part 15: Class A Statement. This equipment has been tested and found to com- ply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harm- ful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Part 68: Network Registration Number. This equipment is registered with the

FCC in accordance with Part 68 of the FCC Rules. It is identified by FCC regis- tration number AV1USA-43023-MF-E.

Canadian Department of Communications (DOC)

Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emis- sions set out in the radio interference regulations of the Canadian Department of Communications.

Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édictépar le ministére des Communi- cations du Canada.

Trademarks

DEFINITY and GuestWorks are registered trademarks of Avaya and Lucent Technologies.

INTUITY is a trademark of Avaya and Lucent Technologies.

Ordering Information

Call: Avaya Publications Center

U.S. Voice: 1 888 582 3688

U.S. Fax: 1 800 566 9568

Canada Voice: +1 317 322 6619

Europe, Middle East, Africa Voice: +1 317 322 6416

Asia, China, Pacific Region, Caribbean,

Latin America Voice: +1 317 322 6411

Non-U.S. Fax: +1 317 322 6699

Write: Avaya Publications Center

2855 N. Franklin Road

Indianapolis, IN 46219

U.S.A.

Order: Document No. 555-231-742

Comcode 108898941

Issue 1, November 2000

For more information about Avaya documents, refer to the section entitled “Related Documents” in “About This Document.”

You can be placed on a Standing Order list for this document and other docu- ments you may need. Standing Order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on Standing Orders, or to be put on a list to receive future issues of this document, please contact the Avaya Publications Center.

Technical Support

In the United States and Canada, Avaya technicians and customers should

call 1-800-242-2121, and dealer technicians should call 1-877-295-0099. Outside the United States and Canada, Avaya technicians should contact their Center of Excellence (COE), and customers and dealer technicians should contact their Avaya authorized representative.

European Union Declaration of Conformity

The “CE” mark affixed to the equipment described in this book indicates that the equipment conforms to the following European Union (EU) Directives:

•Electromagnetic Compatibility (89/336/EEC)

•Low Voltage (73/23/EEC)

•Telecommunications Terminal Equipment (TTE) i-CTR3 BRI and i-CTR4 PRI

For more information on standards compliance, contact your local distributor.

To comment on this document, return the comment form.

Avaya Web Page

http://www.avaya.com

Acknowledgment

This document was prepared by the Information Development Organization for Global Learning Solutions

Bell Laboratories.