Avaya Enterprise Communications Server manual GuestWorks and Definity ECS Release

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Front Desk Operations	31

■Customized announcements recorded on the Audichron recording device which delivers sales pitches for various hotel functions along with the wakeup call. Audichron can be equipped with time and temperature circuitry which enables the wakeup announcement to give the time and temperature. Audichron uses all four ports on an Auxiliary Trunk circuit pack.

■Silence, which is the least expensive method. The telephone only rings and, when answered, the guest hears silence. When setting up wakeup calls with silence, you do not select or confirm an announcement number.

Wakeup calls ring at a guest’s room telephone for 30 seconds. If the guest does not answer the call, the wakeup call is repeated two more times in 5-minute intervals. If the guest does not answer any of the three wakeup calls, a lamp on the attendant console and the backup telephones goes on. The attendant or backup telephone user presses the Failed Wakeup button, and the display shows the failed wakeup information. With this notification, you can contact the guests to see if there are any problems since they did not answer their wakeup call.

NOTE:

The Failed Wakeup button is administered as an Automatic Message Waiting extension. All failed wakeups send a message to that extension, and the lamp goes on at the attendant console or backup telephone.

The Announcement circuit pack is the most flexible of all wakeup announcements. With this type of announcement, it is possible for the attendant to select from a variety of wakeup announcements. When the attendant enters a wakeup time, he or she designates the appropriate message based on the time of the wakeup call or the language required. The Announcement circuit pack has the following recording time limits based on the sampling rate used:

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8 minutes, 32 seconds at 16 kHz

4 minutes, 16 seconds at 32 kHz

2 minutes, 8 seconds at 64 kHz.

The Announcement circuit pack also has the ability to operate in the repeat mode which allows the message to repeat for a fixed amount of time before the guest is disconnected from the call. There is also a barge-in function in which the wakeup announcement is connected at the point at which the message is currently playing, without waiting to start at the beginning of the message.