Avaya Enterprise Communications Server manual Automatic Wakeup

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GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Front Desk Operations	30

Automatic Wakeup

Wakeup calls can be activated by guests from their own rooms, or by front desk personnel using the attendant console or a backup telephone. Depending on how the system is administered, a single wakeup request, two wakeup requests, daily repeated requests, or a special VIP request can be set.

Guest activation of wakeup calls is allowed under two conditions:

■If the switch has a Speech Synthesizer circuit pack, guests are allowed to activate one wakeup call. The Speech Synthesizer circuit pack uses voice prompts to guide the guest through the steps required to activate or cancel a wakeup call.

■If the switch does not have a Speech Synthesizer circuit pack, the guests can use the Wakeup Activation via Tones feature to activate or cancel their wakeup calls. If the Dual Wakeup feature is enabled, guests can create two wakeup calls. Guests cannot activate a Daily Wakeup or a VIP Wakeup. An attendant must activate Daily Wakeup or VIP Wakeup.

Refer to ‘‘Automatic Wakeup’’ on page 9 for guest procedures related to

Automatic Wakeup.

Activation of wakeup calls from the attendant console is done the same way whether or not the switch has a Speech Synthesizer circuit pack. These attendant console procedures start on page 32.

Depending on your switch and software, if many guests request the same wakeup time, not all of the guests will receive a wakeup call precisely at the time they request; some will receive the wakeup call a little later. For example, if many guests select 6:00 a.m. for a wakeup call, some of the wakeup calls will arrive a little after 6:00 a.m.

Once a wakeup call is requested, there are several ways the wakeup call can be delivered:

■The Speech Synthesizer circuit pack, with the wakeup message depending on the time of day.

■The Announcement circuit pack, which provides customized wakeup messages. The messages can range from a very simple message to an elaborate message in various languages.

■Music on hold, in which the guest hears music when the wakeup call is made, but hears no other special message.

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Contents Definity Comments Contents Index Reasons for Reissue PurposeOrganization ConventionsChange system-parameters hospitality Related Documents Guest Services Telephone SupportPMS Integration Messaging Services FlexibilityGuestWorks and Definity ECS Release Guest Operations Automatic WakeupWith Speech Synthesizer Add Your Wakeup CallWith Wakeup Activation Via Tones Change or Delete Your Wakeup CallAdd or Change Your Wakeup Call Delete Your Wakeup Call Enter a Do Not Disturb Request Feature Dial Access Code Do Not DisturbDeactivate Do Not Disturb Feature Button Activate Do Not Disturb Feature ButtonEmergency Access to the Attendant Retrieving Messages Retrieving Messages from Your RoomRetrieving Messages from Locations Other Than Your Room Security AlertRetrieving Fax Messages Recording a Personal Greeting Changing Your Password Dial by Name Front Desk Operations Attendant Backup Check-In/Check-Out Check-InAssigning did Numbers to Guest Rooms If no, the following displays Viewing did Number Assignments Changing to a New Automatic did NumberChanging to a New VIP did Number Removing a did Number AssignmentSuite Check-In Station Hunt Before CoverageCheck-Out Automatic Wakeup GuestWorks and Definity ECS Release User Operation Single WakeupThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time This indicates that the wakeup procedure was successful Daily Wakeup DailyyWakeup Message VIP Wakeup VipyAnswer the VIP wakeup notification call GuestWorks and Definity ECS Release Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Change Class of Restriction COR by Feature Access Code FAC GuestWorks and Definity ECS Release Do Not Disturb Activate Do Not Disturb for One Room Go to StepCancel Do Not Disturb for One Room Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb for a Group of Rooms Message Waiting Notification Call Accounting Alarms PMS AlarmsCrisis Alert Maid Status, Housekeeping Status, Room Occupancy Recorded Announcements User Operation GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Administrative Mailbox on an Intuity System Voice Messaging OperationsConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Night Audit Procedures Call Accounting OperationsEnd-of-Week/End-of-Month Audit Procedures Printing Key Reports Detail ReportsCost Reports Deleting Call Records GuestWorks and Definity ECS Release Housekeeping Staff Operations How to Call In Your Work Status Status CodesFeature Access Code Guest Designated Room Telephone Meaning Housekeeping Status Codes and MeaningsGuestWorks and Definity ECS Release Administration Reports ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Log Printer Printer ReportsJournal Schedule Printer Following is an example of a journal printer report Buffering Messages During Printer FailurePrinter Type Status Events GuestWorks and Definity ECS Release Guest Operations Artwork Guest Operations Artwork Disturb Not Do Automatic Wakeup GuestWorks and Definity ECS Release Wakeup Dual Wakeup Automatic Automatic Wakeup Single Wakeup GuestWorks and Definity ECS Release Name by Dial GuestWorks and Definity ECS Release Index Index GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release