GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Hospitality Operations |
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Front Desk Operations | 22 |
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Attendant Backup
The Attendant Backup feature allows you to access most attendant console features from one or more
The recommended telephones are the Model 6408D+ and the Model 6424D+. When calls terminate at the attendant console during normal operation, users at the backup telephones can answer overflow calls by pressing a button or entering a feature access code. You can then process the calls as if you are at the attendant console. Procedures for basic feature operation are documented in the quick reference guides for each telephone.
NOTE:
The Attendant Backup features cannot be used from guest rooms administered as “client” rooms even if those rooms have multiappearance telephones.
When the attendant console is in the day mode (the Night lamp is off), you cannot answer overflow calls at the backup telephones until the number of calls waiting in the attendant queue has reached an administered threshold. Until the threshold is reached, the only indication the backup telephones receive that there are calls waiting in queue is that the Attendant Queue Calls and the Attendant Queue Time lamps turn on. You can press the Attendant Queue Time button to see how many calls are waiting and how long the oldest call has been waiting, but you cannot answer the call. The Attendant Queue Time lamp starts flashing when the time in queue warning level has been reached (this is usually set for 15 seconds), but you still cannot answer the call.
When the calls waiting in queue threshold has been reached, the backup telephones will beep every 10 seconds as long as the number of calls waiting stays above the threshold. You then can answer calls using the Trunk Answer Any Station (TAAS) feature access code _____ or an automatic dialing button
administered with that feature access code. You can turn off the beeping by
pressing thebutton.
When the attendant console is in the night mode (the Night lamp is on), all calls to the attendant console immediately beep at the backup telephones, and the Attendant Queue Calls and the Attendant Queue Time lamps go on. You then can answer calls using the TAAS feature access code _____ or an automatic dialing
button administered with that feature access code.
You also can install an external ringing device that sounds whenever the attendant queue limit is reached and when calls can be answered with the TAAS feature access code. Attendant Backup is an optional feature.