Avaya Enterprise Communications Server manual VIP Wakeup, Vipy

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GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Front Desk Operations	39

VIP Wakeup

VIP Wakeup provides the hotel the option of placing a personal call to awaken a special guest, rather than awakening that guest with a standard announcement.

To add a VIP wakeup call, do the following:

1. Press the Auto wakeup button.

■

■

The Auto Wakeup lamp goes on.

The following displays:

AUTO WAKEUP - Ext:

2.If you are already on an active call with the guest requiring the wakeup call, the extension number displays automatically. Press the # button to select the displayed extension for wakeup.

If you are not connected to the room requiring wakeup, enter the room number, followed by the # button. (If you make a mistake, press the auto wakeup button again, and start over.)

■The following displays:

AUTO WAKEUP - Ext: <ext> Time: --:--

If a wakeup request already exists for the room, the time field will show the time of the request.

3. Enter the wakeup time in the 4-digit hh:mm format (hour:minute).

■If you entered a time between 13:00 and 00:59, the following displays:

VIP:N

Go on to Step 5.

■If you entered a time between 01:00 and 12:59, the following displays:

AUTO WAKEUP - Ext: <ext> Time: <hh:mm> -M

4.Press the 2 button for an A.M. wakeup call, or press the 7 button for a P.M. wakeup call.

■The following displays:

VIP:N

5.Enter 9 (yes) or 6 (no).

■The display shows a Y/N rather than a numeric entry. The following displays:

VIP:Y

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Contents Definity Comments Contents Index Purpose Reasons for ReissueConventions OrganizationChange system-parameters hospitality Related Documents Telephone Support Guest ServicesPMS Integration Flexibility Messaging ServicesGuestWorks and Definity ECS Release Automatic Wakeup Guest OperationsAdd Your Wakeup Call With Speech SynthesizerWith Wakeup Activation Via Tones Change or Delete Your Wakeup CallAdd or Change Your Wakeup Call Delete Your Wakeup Call Do Not Disturb Enter a Do Not Disturb Request Feature Dial Access CodeDeactivate Do Not Disturb Feature Button Activate Do Not Disturb Feature ButtonEmergency Access to the Attendant Retrieving Messages from Your Room Retrieving MessagesSecurity Alert Retrieving Messages from Locations Other Than Your RoomRetrieving Fax Messages Recording a Personal Greeting Changing Your Password Dial by Name Front Desk Operations Attendant Backup Check-In Check-In/Check-OutAssigning did Numbers to Guest Rooms If no, the following displays Changing to a New Automatic did Number Viewing did Number AssignmentsRemoving a did Number Assignment Changing to a New VIP did NumberStation Hunt Before Coverage Suite Check-InCheck-Out Automatic Wakeup GuestWorks and Definity ECS Release Single Wakeup User OperationThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time This indicates that the wakeup procedure was successful Dailyy Daily WakeupWakeup Message Vipy VIP WakeupAnswer the VIP wakeup notification call GuestWorks and Definity ECS Release Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Change Class of Restriction COR by Feature Access Code FAC GuestWorks and Definity ECS Release Do Not Disturb Go to Step Activate Do Not Disturb for One RoomCancel Do Not Disturb for One Room Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb for a Group of Rooms Message Waiting Notification Call Accounting Alarms PMS AlarmsCrisis Alert Maid Status, Housekeeping Status, Room Occupancy Recorded Announcements User Operation GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Voice Messaging Operations Administrative Mailbox on an Intuity SystemConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Call Accounting Operations Night Audit ProceduresEnd-of-Week/End-of-Month Audit Procedures Detail Reports Printing Key ReportsCost Reports Deleting Call Records GuestWorks and Definity ECS Release Housekeeping Staff Operations Status Codes How to Call In Your Work StatusHousekeeping Status Codes and Meanings Feature Access Code Guest Designated Room Telephone MeaningGuestWorks and Definity ECS Release Reports Administration ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Log Printer Printer ReportsJournal Schedule Printer Buffering Messages During Printer Failure Following is an example of a journal printer reportPrinter Type Status Events GuestWorks and Definity ECS Release Guest Operations Artwork Guest Operations Artwork Disturb Not Do Automatic Wakeup GuestWorks and Definity ECS Release Wakeup Dual Wakeup Automatic Automatic Wakeup Single Wakeup GuestWorks and Definity ECS Release Name by Dial GuestWorks and Definity ECS Release Index Index GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release