Avaya Enterprise Communications Server manual Suite Check-In, Station Hunt Before Coverage

Page 32

GuestWorks and DEFINITY ECS Release 9

Issue 1

Hospitality Operations 555-231-742

November 2000

Hospitality Operations

 

Front Desk Operations

28

 

 

Suite Check-In

Suite Check-In allows you to have the switch automatically check-in more than one phone, associated with the same room, with one check-in command (whether from your PMS or an on-switch check-in from an attendant).

When a room phone is checked in, the switch looks for a hunt-to extension associated with that phone. If it finds one, the switch also checks in the phone found in the hunt-to field. The switch also does the following:

Removes controlled outward restriction

Adds the guest’s name to the phone record for that extension

Stores the call coverage path

Removes any Leave Word Calling (LWC) messages

Marks the room as “occupied.”

If the hunt-to (second or subsequent) phone has an extension in the hunt-to field, that phone is also checked in. This continues until all phones in the hunt-to chain are checked in. You can have up to 30 phones, including the primary extension, checked-in at one time as part of a suite.

Your system manager programs Suite Check-In to occur automatically when you do the regular check-in procedures described in ‘‘Check-In’’ on page 23 . When a check-out is done on a suite of telephones, all telephones in the suite are checked out as described in ‘‘Check-Out’’ on page 29 .

Station Hunt Before Coverage

Station Hunt Before Coverage provides that when a call is made to a busy phone, the switch checks to see if there is a hunt-to phone assigned to the busy phone. If there is, the switch tries to connect to the hunt-to phone before going to coverage. If the hunt-to phone is also busy, the switch continues hunting down the hunt-to chain. If all phones in the hunt-to chain are busy, then the call goes to the principal’s coverage.

Your system manager programs this feature to occur automatically.

Image 32
Contents Definity Comments Contents Index Reasons for Reissue PurposeOrganization ConventionsChange system-parameters hospitality Related Documents Guest Services Telephone SupportPMS Integration Messaging Services FlexibilityGuestWorks and Definity ECS Release Guest Operations Automatic WakeupWith Speech Synthesizer Add Your Wakeup CallAdd or Change Your Wakeup Call Change or Delete Your Wakeup CallWith Wakeup Activation Via Tones Delete Your Wakeup Call Enter a Do Not Disturb Request Feature Dial Access Code Do Not DisturbEmergency Access to the Attendant Activate Do Not Disturb Feature ButtonDeactivate Do Not Disturb Feature Button Retrieving Messages Retrieving Messages from Your RoomRetrieving Messages from Locations Other Than Your Room Security AlertRetrieving Fax Messages Recording a Personal Greeting Changing Your Password Dial by Name Front Desk Operations Attendant Backup Check-In/Check-Out Check-InAssigning did Numbers to Guest Rooms If no, the following displays Viewing did Number Assignments Changing to a New Automatic did NumberChanging to a New VIP did Number Removing a did Number AssignmentSuite Check-In Station Hunt Before CoverageCheck-Out Automatic Wakeup GuestWorks and Definity ECS Release User Operation Single WakeupThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time This indicates that the wakeup procedure was successful Daily Wakeup DailyyWakeup Message VIP Wakeup VipyAnswer the VIP wakeup notification call GuestWorks and Definity ECS Release Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Change Class of Restriction COR by Feature Access Code FAC GuestWorks and Definity ECS Release Do Not Disturb Activate Do Not Disturb for One Room Go to StepCancel Do Not Disturb for One Room Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb for a Group of Rooms Message Waiting Notification Crisis Alert PMS AlarmsCall Accounting Alarms Maid Status, Housekeeping Status, Room Occupancy Recorded Announcements User Operation GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Administrative Mailbox on an Intuity System Voice Messaging OperationsConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Night Audit Procedures Call Accounting OperationsEnd-of-Week/End-of-Month Audit Procedures Printing Key Reports Detail ReportsCost Reports Deleting Call Records GuestWorks and Definity ECS Release Housekeeping Staff Operations How to Call In Your Work Status Status CodesFeature Access Code Guest Designated Room Telephone Meaning Housekeeping Status Codes and MeaningsGuestWorks and Definity ECS Release Administration Reports ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Journal Schedule Printer Printer ReportsLog Printer Following is an example of a journal printer report Buffering Messages During Printer FailurePrinter Type Status Events GuestWorks and Definity ECS Release Guest Operations Artwork Guest Operations Artwork Disturb Not Do Automatic Wakeup GuestWorks and Definity ECS Release Wakeup Dual Wakeup Automatic Automatic Wakeup Single Wakeup GuestWorks and Definity ECS Release Name by Dial GuestWorks and Definity ECS Release Index Index GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release