GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Hospitality Operations |
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Front Desk Operations | 58 |
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Maid Status, Housekeeping Status, and
Room Occupancy
The Maid Status/Housekeeping Status feature records the status for up to six housekeeping codes. These status codes are usually entered by the housekeeping staff from the guest room or from a designated telephone, but they can also be updated by the front office personnel using the attendant console or a backup telephone. Six status codes can be used from guest rooms, and four status codes can be used from telephones that are designated for status update calls.
You must decide on a definition for each status code. For example, the definition for status code 1 could be “room being cleaned,” and it might have a feature access code of *31. Status code 2 could be “ready for inspection,” and it might have a feature access code of *32. If the room status is being reported from the designated telephone and not from the guest room, the feature access code for status code 1 might be #31 and status code 2 might be #32. When a housekeeping staff member updates the status, you can also record who updated the status by assigning identification codes for your personnel. After the person updates the current status, he or she can input his or her identification code. (This option can be administered.)
On a switch that has a PMS, this information is passed from the switch to the PMS. Front desk personnel can then view this information on the PMS terminal. If there is no PMS, room status is viewed by pressing the maid status button on the attendant console or backup telephone. You can also view this information through administration by using the list