Avaya Enterprise Communications Server manual Index

Page 99

GuestWorks and DEFINITY ECS Release 9 Hospitality Operations 555-231-742

Index

Index

IN

Numerics

6408 telephones, 22

6424 telephones, 22

8410D telephones, 22

8434 telephones, 22

A

administrative mailbox on INTUITY, 63 announcements, 59

artwork masters, 87, 88

assignments, DID number, viewing, 26 Attendant Backup, 22

Audichron recording, 31 audit

end-of-month,70 end-of-week,70

automatic DID number, changing to a new, 26 automatic selection of DID numbers to guest

rooms, 24

Automatic Wakeup, 5, 9, 30

B

backup consoles, 22

buffering messages for the printer, 84

C

Call Accounting alarms, 57 call records, 73

Call Vectoring, 59

change class of restriction (COR) by feature access code (FAC), 49

changing passwords, 19 changing to a new VIP DID, 27 checking in, 23

regular DID number, 25 VIP DID number, 25

checking out, 6, 29

class of restriction (COR), changing by feature access code (FAC), 49

console operations, 21 Controlled Restrictions, 44

Issue 1

November 2000

95

conventions, 2 cost reports, 72 crisis alert, 57 crisis alert events, 84

D

deleting call records, 73 detail reports, 71

dial by name, 20

DID number assignment, removing a, 27

DID number assignments, automatic selection of VIP, 24

DID number assignments, viewing, 26

DID number, changing to a new automatic, 26 DID number, checking in a guest room and auto-

matically assigning a, 25

DID numbers, automatic selection of for guest rooms, 24

DID, changing to a new VIP, 27 Do Not Disturb, 6, 13, 51 documents, 4

Dual Wakeup, 9

E

Emergency Access to the Attendant, 14 end-of-month audit, 70

end-of-week audit, 70

F

failed wakeup calls, 31, 43 Fax messages, 66, 67 feature access codes, 4, 77 front desk operations, 21

G

guest operations, 9, 87, 88

H

Hospitality services, 5 housekeeping status, 6, 58, 77, 83

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Contents Definity Comments Contents Index Purpose Reasons for ReissueConventions OrganizationChange system-parameters hospitality Related Documents Telephone Support Guest ServicesPMS Integration Flexibility Messaging ServicesGuestWorks and Definity ECS Release Automatic Wakeup Guest OperationsAdd Your Wakeup Call With Speech SynthesizerChange or Delete Your Wakeup Call With Wakeup Activation Via TonesAdd or Change Your Wakeup Call Delete Your Wakeup Call Do Not Disturb Enter a Do Not Disturb Request Feature Dial Access CodeActivate Do Not Disturb Feature Button Deactivate Do Not Disturb Feature ButtonEmergency Access to the Attendant Retrieving Messages from Your Room Retrieving MessagesSecurity Alert Retrieving Messages from Locations Other Than Your RoomRetrieving Fax Messages Recording a Personal Greeting Changing Your Password Dial by Name Front Desk Operations Attendant Backup Check-In Check-In/Check-OutAssigning did Numbers to Guest Rooms If no, the following displays Changing to a New Automatic did Number Viewing did Number AssignmentsRemoving a did Number Assignment Changing to a New VIP did NumberStation Hunt Before Coverage Suite Check-InCheck-Out Automatic Wakeup GuestWorks and Definity ECS Release Single Wakeup User OperationThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time This indicates that the wakeup procedure was successful Dailyy Daily WakeupWakeup Message Vipy VIP WakeupAnswer the VIP wakeup notification call GuestWorks and Definity ECS Release Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Change Class of Restriction COR by Feature Access Code FAC GuestWorks and Definity ECS Release Do Not Disturb Go to Step Activate Do Not Disturb for One RoomCancel Do Not Disturb for One Room Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb for a Group of Rooms Message Waiting Notification PMS Alarms Call Accounting AlarmsCrisis Alert Maid Status, Housekeeping Status, Room Occupancy Recorded Announcements User Operation GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Voice Messaging Operations Administrative Mailbox on an Intuity SystemConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Call Accounting Operations Night Audit ProceduresEnd-of-Week/End-of-Month Audit Procedures Detail Reports Printing Key ReportsCost Reports Deleting Call Records GuestWorks and Definity ECS Release Housekeeping Staff Operations Status Codes How to Call In Your Work StatusHousekeeping Status Codes and Meanings Feature Access Code Guest Designated Room Telephone MeaningGuestWorks and Definity ECS Release Reports Administration ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Printer Reports Log PrinterJournal Schedule Printer Buffering Messages During Printer Failure Following is an example of a journal printer reportPrinter Type Status Events GuestWorks and Definity ECS Release Guest Operations Artwork Guest Operations Artwork Disturb Not Do Automatic Wakeup GuestWorks and Definity ECS Release Wakeup Dual Wakeup Automatic Automatic Wakeup Single Wakeup GuestWorks and Definity ECS Release Name by Dial GuestWorks and Definity ECS Release Index Index GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release